[ZBX-10685] Escalator crash sending mail Zabbix 3.0.1 Centos 7 Created: 2016 Apr 19  Updated: 2017 May 30  Resolved: 2016 Apr 20

Status: Closed
Project: ZABBIX BUGS AND ISSUES
Component/s: Server (S)
Affects Version/s: 3.0.1
Fix Version/s: None

Type: Incident report Priority: Trivial
Reporter: Jerrod Tracy Assignee: Unassigned
Resolution: Duplicate Votes: 0
Labels: crash, smtp
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: PNG File DB Records.png     HTML File zabbix-server    
Issue Links:
Duplicate
duplicates ZBX-10461 Zabbix (alerter process) crash on Cen... Closed

 Description   

We're having an issue similar to ZBX-10291. One of the different I see if that the action record the escalations event is point too is actually in the actions table.

Basically the server crashes whenever it send's an alert email. It was sending email fine last week then I stopped it because I had it reporting on all events. I changed it to only send on Diaster events and the first pass it ran crashed the server.

I'm going to test sending for other severity level's to see if mail will send.

I've attached logs, screenshot of database, and what I think you're looking for on binary's (If not please let me know where the best place to look would be, I just did an rpm install.)



 Comments   
Comment by Aleksandrs Saveljevs [ 2016 Apr 20 ]

Backtrace for easier searching:

  7721:20160418:144012.217 === Backtrace: ===
  7721:20160418:144012.217 20: /usr/sbin/zabbix_server: alerter [sending alerts](print_fatal_info+0x287) [0x487d77]
  7721:20160418:144012.217 19: /usr/sbin/zabbix_server: alerter [sending alerts]() [0x488076]
  7721:20160418:144012.217 18: /lib64/libc.so.6(+0x35670) [0x7f5120b7c670]
  7721:20160418:144012.217 17: /lib64/libnss3.so(PK11_DigestOp+0x1f) [0x7f511e13261f]
  7721:20160418:144012.217 16: /lib64/libcurl.so.4(+0x4274a) [0x7f512166a74a]
  7721:20160418:144012.217 15: /lib64/libcurl.so.4(+0x4e519) [0x7f5121676519]
  7721:20160418:144012.217 14: /lib64/libcurl.so.4(+0x484cc) [0x7f51216704cc]
  7721:20160418:144012.217 13: /lib64/libcurl.so.4(+0x4721e) [0x7f512166f21e]
  7721:20160418:144012.217 12: /lib64/libcurl.so.4(+0x32268) [0x7f512165a268]
  7721:20160418:144012.217 11: /lib64/libcurl.so.4(curl_multi_perform+0xd1) [0x7f512165b121]
  7721:20160418:144012.217 10: /lib64/libcurl.so.4(curl_easy_perform+0xf3) [0x7f51216524a3]
  7721:20160418:144012.217 9: /usr/sbin/zabbix_server: alerter [sending alerts]() [0x48b197]
  7721:20160418:144012.217 8: /usr/sbin/zabbix_server: alerter [sending alerts](send_email+0x1a9) [0x48b3d9]
  7721:20160418:144012.217 7: /usr/sbin/zabbix_server: alerter [sending alerts](execute_action+0x33f) [0x41e1bf]
  7721:20160418:144012.217 6: /usr/sbin/zabbix_server: alerter [sending alerts](alerter_thread+0x305) [0x41e635]
  7721:20160418:144012.217 5: /usr/sbin/zabbix_server: alerter [sending alerts](zbx_thread_start+0x57) [0x488b27]
  7721:20160418:144012.217 4: /usr/sbin/zabbix_server: alerter [sending alerts](MAIN_ZABBIX_ENTRY+0x41d) [0x41da8d]
  7721:20160418:144012.217 3: /usr/sbin/zabbix_server: alerter [sending alerts](daemon_start+0x1da) [0x4872da]
  7721:20160418:144012.217 2: /usr/sbin/zabbix_server: alerter [sending alerts](main+0x39f) [0x41812f]
  7721:20160418:144012.217 1: /lib64/libc.so.6(__libc_start_main+0xf5) [0x7f5120b68b15]
  7721:20160418:144012.217 0: /usr/sbin/zabbix_server: alerter [sending alerts]() [0x4183e5]
Comment by Aleksandrs Saveljevs [ 2016 Apr 20 ]

According to the backtrace, this issue does not seem to have anything to do with ZBX-10291. Instead, it looks like a duplicate of ZBX-10461. Let's continue the discussion there.

Comment by Aleksandrs Saveljevs [ 2016 Apr 20 ]

Closing as a duplicate of ZBX-10461.

Comment by Aleksandrs Saveljevs [ 2016 Apr 20 ]

You can remove the log now if it contains any private information.

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