[ZBX-16899] Escalation recovery operations not working as expected Created: 2019 Nov 12  Updated: 2019 Nov 22  Resolved: 2019 Nov 22

Status: Closed
Project: ZABBIX BUGS AND ISSUES
Component/s: Server (S)
Affects Version/s: 4.2.8, 4.4.1
Fix Version/s: None

Type: Incident report Priority: Major
Reporter: Ognjen sijan Assignee: Aigars Kadikis
Resolution: Won't fix Votes: 1
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

Debian 10


Attachments: PNG File image-2019-11-13-14-54-59-981.png    

 Description   

Steps to reproduce:

  1. Create new actions
  2. Navigate to operations and enable operations to send notification to a group as message
  3. Click on screen where it says steps and set it to 3 step, duration leave as 0 default
  4. Click on recovery operations and enable notification as send message. Notice there is no steps on this screen. 

Result:
The result of this is that you will receive escalation after 2h as planned. However, whenever any device comes back up in the meantime you will receive that up notification without first receiving down notification. Which causes a lot of confusion. 

Expected:
Expected behaviour would be to only receive up notification when there is a down notification first for that particular action.



 Comments   
Comment by Aigars Kadikis [ 2019 Nov 13 ]

The behaviour as you described works as you described. Please try a workaround to use "Notify all involved"

I tested and it must suit you well. It will work out well if you use a some predefined media type (not script) in the operation section.

Let us know if this resolves your issue.

Comment by Ognjen sijan [ 2019 Nov 22 ]

I think that this might have solved the problem i haven't had any new complaints. But i am still monitoring it. 

Comment by Aigars Kadikis [ 2019 Nov 22 ]

Thank you for let us know. I will now close this thread. Feel free to open a new one in case the behaviour looks like a bug.

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