[ZBX-21391] VMware monitoring timeouts Created: 2022 Jul 26  Updated: 2022 Jul 27  Resolved: 2022 Jul 27

Status: Closed
Project: ZABBIX BUGS AND ISSUES
Component/s: Server (S)
Affects Version/s: 5.0.26
Fix Version/s: None

Type: Incident report Priority: Trivial
Reporter: Taras Assignee: Zabbix Support Team
Resolution: Commercial support required Votes: 0
Labels: VMware, vmware
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

Ubuntu 20.04.41
vSphere/vCenter 7.0.3.00700 and 6.5.0.40000



 Description   

Steps to reproduce:

  1. Add vCenter host to zabbix via built-in template
  2. Start monitoring huge production
  3. See hundred of logs/unsupported items per day

Result:
  1671:20220726:125532.755 item "[id-id-id-id]:vmware.vm.vfs.dev.read[\{$VMWARE.URL},\{HOST.HOST},scsi0:11,ops]" became not supported: Timeout was reached

1674:20220726:125517.722 item "dc-vcenter:vmware.datastore.read[\{$VMWARE.URL},DS-01,latency]" became not supported: Counter datastore/totalReadLatency[average] for datastore DS-01 is not available for hypervisor hypervisor.corp: timeout was reached
(many times, many items)

Expected:

no timeouts or unsupported items

 

Problem occurred on 2 different environments virtual and physical zabbix server and different vcenter version. To reproduce problem you need to monitor ~2000 items, update interval is 1 minute.

 

It occurs periodically, and restored too:

  1671:20220726:134932.535 item "id-id-id-id:vmware.vm.cpu.ready[\{$VMWARE.URL},\{HOST.HOST}]" became supported

 

cat /var/log/zabbix/zabbix_server.log | grep vmware | grep -c 'became supported'
118938

config:

      1. Option: StartVMwareCollectors
  1.       Number of pre-forked vmware collector instances.
    #
  2. Mandatory: no
  3. Range: 0-250
  4. Default:
    StartVMwareCollectors=8
      1. Option: VMwareFrequency
  1.       How often Zabbix will connect to VMware service to obtain a new data.
    #
  2. Mandatory: no
  3. Range: 10-86400
  4. Default:
    VMwareFrequency=60
      1. Option: VMwarePerfFrequency
  1.       How often Zabbix will connect to VMware service to obtain performance data.
    #
  2. Mandatory: no
  3. Range: 10-86400
  4. Default:
    VMwarePerfFrequency=60
      1. Option: VMwareCacheSize
  1.       Size of VMware cache, in bytes.
  2.       Shared memory size for storing VMware data.
  3.       Only used if VMware collectors are started.
    #
  4. Mandatory: no
  5. Range: 256K-2G
  6. Default:
    VMwareCacheSize=32M
      1. Option: VMwareTimeout
  1.       Specifies how many seconds vmware collector waits for response from VMware service.
    #
  2. Mandatory: no
  3. Range: 1-300
  4. Default:
    VMwareTimeout=300


 Comments   
Comment by Dmitrijs Lamberts [ 2022 Jul 27 ]

Please be advised that this section of the tracker is for bug reports only. The case you have submitted can not be qualified as one, so please reach out to [email protected] for commercial support (https://zabbix.com/support) or consultancy services. Alternatively, you can also use our IRC channel or community forum (https://www.zabbix.com/forum) for assistance. With that said, we are closing this ticket. Thank you for understanding.

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