[ZBX-21444] Cannot install Zabbix 6.2 appliance Created: 2022 Aug 08  Updated: 2024 Apr 10  Resolved: 2022 Sep 12

Status: Closed
Project: ZABBIX BUGS AND ISSUES
Component/s: Appliance (L)
Affects Version/s: None
Fix Version/s: 6.4 (plan)

Type: Problem report Priority: Trivial
Reporter: Михаил Чикалин Assignee: Unassigned
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: PNG File Screenshot_0.png     PNG File Screenshot_1.png     PNG File Screenshot_2.png     PNG File Screenshot_3.png     PNG File Screenshot_4.png     PNG File Screenshot_5.png     PNG File Screenshot_6.png     PNG File Screenshot_7.png     PNG File Screenshot_8.png     PNG File Screenshot_9.png     PNG File zabbix_appliance _installation.PNG    
Team: Team B
Sprint: Sprint 91 (Aug 2022), Sprint 92 (Sep 2022)
Story Points: 1

 Description   

I'm trying to install Zabbix 6.2 appliance on a virtual machine (proxmox - see screenshots with VM configuration). When starting the VM the installation is started and after few minutes it stops at one of the steps (see screenshot). Please advise, what should I do?

Waited for 4 hours but nothing happened.

 Comments   
Comment by Vladimir Stepanov (Inactive) [ 2022 Aug 09 ]

Добрый день.
Спасибо за сообщение о проблеме. Наличие указанной проблемы подтверждено и будут приняты меры к ее устранению.
Просим обратить ваше внимание, что это публичный баг трекер и потому вся коммуникация должна вестись на английском языке.
С уважением, Владимир

Comment by Jurijs Klopovskis [ 2022 Aug 11 ]

We had this problem before.
Probably missing some kernel modules.

Comment by Juris Lambda [ 2022 Aug 31 ]

Hey, abmike! I managed to reproduce the issue on a Hyper-V host with the netinstall disk you used and another one I built myself for 6.2.2. Disabling KASRL from the kernel command line actually prevented the crash, and I could do so on demand. However, trying to reproduce the failure this morning, I crash wouldn't trigger anymore.

Not quite sure what has changed, sans maybe a USB peripheral device I have plugged in/out.

Could you please see if this has any tangible effects for you as well?

UPDATE: I found what I had changed and it was the number of CPUs. See if increasing the number of CPUs and/or CPU cores affects this. I'll keep digging for the root cause.

UPDATE2: I've confirmed that this occurs in VM configurations with 1 CPU, with both the Zabbix Appliance images, as well as vanilla AlmaLinux 8.6 and 9.0 (which we use as the base for the appliance).

UPDATE3: It has been decided to document this as a minimum system requirement for appliances for now.

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