[ZBX-21549] Windows agent template not compatible with windows XP and server 2003 Created: 2022 Aug 31 Updated: 2024 Apr 10 Resolved: 2023 Aug 14 |
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| Status: | Closed |
| Project: | ZABBIX BUGS AND ISSUES |
| Component/s: | Agent (G) |
| Affects Version/s: | 6.2.1, 6.2.2 |
| Fix Version/s: | 7.0 (plan) |
| Type: | Documentation task | Priority: | Trivial |
| Reporter: | Kirill | Assignee: | Andrejs Kozlovs |
| Resolution: | Fixed | Votes: | 0 |
| Labels: | templates | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Environment: |
Windows server 2003 r2 x86 |
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| Attachments: |
Screenshot 2023-06-20 at 12.44.01.png
image-2023-06-28-11-02-25-864.png
log.txt
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| Issue Links: |
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| Team: |  Team C |
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| Sprint: | Support backlog | ||||||||
| Story Points: | 0.5 | ||||||||
| Description |
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Steps to reproduce:
Result: Zabbix service crashes, no techincal data is being sent to server. See log file after clean reinstall: 3736:20220831:125652.131 Starting Zabbix Agent [c02]. Zabbix 6.2.1 (revision 2c382976146). 3736:20220831:125652.131 **** Enabled features **** 3736:20220831:125652.131 IPv6 support: YES 3736:20220831:125652.131 TLS support: YES 3736:20220831:125652.131 ************************** 3736:20220831:125652.131 using configuration file: C:\Program Files\Zabbix Agent\zabbix_agentd.conf 3736:20220831:125653.037 agent #0 started [main process] 4988:20220831:125653.037 agent #1 started [collector] 4128:20220831:125653.037 agent #2 started[listener #1] 5020:20220831:125653.037 agent #3 started[listener #2] 5352:20220831:125653.037 agent #4 started[listener #3] 3696:20220831:125653.084 agent #5 started [active checks #1] 5352:20220831:125746.319 PdhAddEnglishCounter() is not available, perf_counter_en[] is not supported 4128:20220831:125746.319 PdhAddEnglishCounter() is not available, perf_counter_en[] is not supported 5020:20220831:125746.334 Unhandled exception c0000005 detected at 0x00020005. Crashing ... 5020:20220831:125746.334 ====== Fatal information: ====== 5020:20220831:125746.334 Program counter: 0x20005 5020:20220831:125746.334 === Registers: === 5020:20220831:125746.334 edi = 1 = 1 = 1 5020:20220831:125746.334 esi = 2f7e86c = 49801324 = 49801324 5020:20220831:125746.334 ebp = 2f7e7fc = 49801212 = 49801212 5020:20220831:125746.350 ebx = 0 = 0 = 0 5020:20220831:125746.350 edx = 2a00001 = 44040193 = 44040193 5020:20220831:125746.350 eax = 1edf28 = 2023208 = 2023208 5020:20220831:125746.350 ecx = 1ea410 = 2008080 = 2008080 5020:20220831:125746.350 esp = 2f7e7bc = 49801148 = 49801148 5020:20220831:125746.350 efl = 10202 = 66050 = 66050 5020:20220831:125746.350 csgsfs = 1b003b00 = 452999936 = 452999936 5020:20220831:125746.350 === Backtrace: === 5020:20220831:125746.584 3: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x20005] 5020:20220831:125746.584 2: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x4676a5] 5020:20220831:125746.584 1: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x46842d] 5020:20220831:125746.584 0: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x4e207463] 5020:20220831:125746.584 ================================ 4988:20220831:125747.178 PdhAddEnglishCounter() is not available, perf_counter_en[] is not supported As stated by microsoft, PdhAddEnglishCounter() is available only starting from Windows Vista https://docs.microsoft.com/en-us/windows/win32/api/pdh/nf-pdh-pdhaddenglishcountera Expected: Properly functioning monitoring, zabbix manual states that Windows server 2003 and XP is still supported for monitoring. |
| Comments |
| Comment by Kirill [ 2022 Aug 31 ] |
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It runs ancient software that cant be used on modern OS, and company doesnt want to invest in any alternatives... |
| Comment by dimir [ 2023 Jun 19 ] |
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On the agent side we could check Windows version before processing these perfcounters. For example add this check to function user_perf_counter(): --- a/src/libs/zbxsysinfo/win32/pdhmon.c
+++ b/src/libs/zbxsysinfo/win32/pdhmon.c
@@ -48,6 +48,9 @@ int user_perf_counter(AGENT_REQUEST *request, AGENT_RESULT *result)
goto out;
}
+ /* check windows version here and return unsupported if it's too old */
+ /* you can use GetVersionEx() for that as it is done in src/zabbix_agent/eventlog.c */
+
if (SUCCEED != get_perf_counter_value_by_name(counter, &value, &error))
{
SET_MSG_RESULT(result, error != NULL ? error :
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| Comment by Andrejs Kozlovs [ 2023 Jun 20 ] |
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Hello, cyrus96, 1. Can you repeat this issue reliable (crash i mean), or it is different to reproduce? 2. Can you repeat issue with DebugLevel=5 in your config file C:\Program Files\Zabbix Agent\zabbix_agentd.conf? 3. Can you build Zabbix agent from sources? |
| Comment by Kirill [ 2023 Jun 20 ] |
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Hi there! Additionaly here is log file with debug level 5:
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| Comment by Andrejs Kozlovs [ 2023 Aug 04 ] |
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Updated documentation: |
| Comment by Kirill [ 2023 Aug 11 ] |
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I looked up updated documentation, and I couldn't understand where can we get an agent template from version 4.x? Do I have to install 4.x server or is it published somewhere? |
| Comment by Michael Veksler [ 2023 Aug 14 ] |
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Hi cyrus96, You can take any templates from our public git repository |
