[ZBX-22627] Unable to get values after upgrading to Zabbix 6.0.15 Created: 2023 Apr 02  Updated: 2024 Apr 10  Resolved: 2023 Apr 17

Status: Closed
Project: ZABBIX BUGS AND ISSUES
Component/s: Server (S)
Affects Version/s: 6.0.15rc2, 6.0.15
Fix Version/s: 6.0.16rc1, 7.0 (plan)

Type: Problem report Priority: Major
Reporter: Atsushi Tanaka Assignee: Dmitrijs Goloscapovs
Resolution: Fixed Votes: 22
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

Zabbix 6.0.15
CentOS Stream release 8
Afects Version did not have 6.0.15 as an option, so I chose 6.0.15rc2.


Attachments: PNG File desktop-proxy-server.png    
Issue Links:
Causes
caused by ZBX-21906 Heartbeat interferes with dependent i... Closed
Duplicate
duplicates ZBX-22634 No data from items Closed
is duplicated by ZBX-22628 Empty graph CPU Jumps and Network tra... Closed
is duplicated by ZBX-22633 Graph failed with Zabbix 6.0.15 and D... Closed
is duplicated by ZBX-22647 Zabbix not save proxy items data Closed
is duplicated by ZBX-22890 Missing Graphs on Network Interfaces Closed
is duplicated by ZBX-23359 Network Grpahs are still empty Closed
Team: Team A
Sprint: Sprint 99 (Apr 2023)
Story Points: 0.5

 Description   

Steps to reproduce:

  1. Zabbix server update 6.0.13 to 6.0.15

Result:

After upgrading to Zabbix 6.0.15, the values of the following items cannot be obtained.

Context switches per second
Interface enp0s3: Bits received
Interface enp0s3: Bits sent
Interface enp0s3: Inbound packets discarded
Interface enp0s3: Inbound packets with errors
Interface enp0s3: Outbound packets discarded
Interface enp0s3: Outbound packets with errors
Interrupts per second
System boot time
Zabbix server: Number of processed character values per second
Zabbix server: Number of processed log values per second
Zabbix server: Number of processed not supported values per second
Zabbix server: Number of processed numeric (float) values per second
Zabbix server: Number of processed numeric (unsigned) values per second
Zabbix server: Number of processed text values per second
Zabbix server: Number of processed values per second
Zabbix server: Value cache hits
Zabbix server: Value cache misses

I have checked the server and agent logs and there are no warnings.

Expected:
Zabbix server can continuously retrieve item values.

 

I tried building a new Zabbix 6.0.15 environment on Alma Linux 9, but the same problem occurred.



 Comments   
Comment by Doc [ 2023 Apr 02 ]

I have the same issue in RHEL 8.7 after upgrading from 6.0.14 to 6.015.  I downgraded back to 6.014 and the issue cleared.

It appears (atleast for me) the preprocessor rule "changes per second" is breaking my all the items that use it.  If I remove this rule from the item it then works as expected. 

Of course this is not a solution because we obviously need the changes per second preprocessor. I also noticed if I manually test an item for the first time I get no value reported. I click it again and it returns the value for the items with the "changes per second" preprocessor rule enabled. Items without that rule I am able to test successfully on the first attempt.

Comment by Anton [ 2023 Apr 03 ]

And now we have to wait a month? 

but everything works in version 6.4.1, which was released three days later than 6.0.15

Comment by Alex Kalimulin [ 2023 Apr 03 ]

We're working on a fix and aiming for a faster 6.0.16 release.

Comment by Anton [ 2023 Apr 03 ]

Thank's. 

Comment by Marek Krolikowski [ 2023 Apr 04 ]

How this is possible that with such a huge bug was merge to 6.0.15 after RC1 and RC2?
So many graph not working right now....
The QA department is on vacation ?

Thanks!

Comment by Dmitrijs Goloscapovs [ 2023 Apr 04 ]

Available in versions:

Comment by Markus Bergholz [ 2023 Apr 04 ]

> We're working on a fix and aiming for a faster 6.0.16 release.

 

I hope faster means tomorrow. Entire infrastructure monitoring is broken!

Comment by Michael De Vijlder [ 2023 Apr 06 ]

we saw this bug on our production zabbix environment aswell, and indeed, rollback to 6.0.14 seems to solve it.

Small note for people that use a seperate proxy, this also has to be rolled back to 6.0.14 or it has the same issue with the preprocessing and you are missing values

Comment by Sébastien Thiry [ 2023 Apr 06 ]

Hello, were can I get the Debian (buster) package for the proxy in version 6.0.14? Thanks

Comment by Marek Krolikowski [ 2023 Apr 06 ]

https://repo.zabbix.com/zabbix/6.0/debian/pool/main/z/zabbix/

Comment by JARBAS PEIXOTO JUNIOR [ 2023 Apr 06 ]

With my desktop (Linux Mint 21.1) at version 6.0.15 and my proxy (AlmaLinux 8) at version 6.0.15, I can query the net.if.in and net.if.out item normally.

When I run zabbix_get from proxy pro desktop it works normally.

When I run zabbix_get from server to another server (without proxy) it works normally.

Only the unfortunate server (Ubuntu 22.04) in version 6.0.15 cannot store.

 

Comment by Ingrid [ 2023 Apr 06 ]

How can i downgrade from 6.0.15 to 6.0.14 please?

Comment by John Ballantyne [ 2023 Apr 06 ]

I'm on Ubuntu 20.04, I did:

wget http://repo.zabbix.com/zabbix/6.0/ubuntu/pool/main/z/zabbix/zabbix-server-mysql_6.0.14-1%2Bubuntu20.04_amd64.deb
dpkg -i zabbix-server-mysql_6.0.14-1+ubuntu20.04_amd64.deb 
apt update 
 systemctl restart zabbix-server
Comment by Ingrid [ 2023 Apr 06 ]

That's what i needed. Thank you a lot.

Comment by LivreAcesso.Pro [ 2023 Apr 10 ]

User who updated to TimescaleDB 2.10 can't downgrade to Zabbix 6.0.14.
Please, release a 6.0.15-2 release to fix it.

Comment by Edgar Akhmetshin [ 2023 Apr 11 ]

livreacesso.pro you can use 6.0.14 and adjust in the Zabbix Server configuration file:

AllowUnsupportedDBVersions=1

Release of the 6.0.16 is planned this week.

Comment by JARBAS PEIXOTO JUNIOR [ 2023 Apr 11 ]

https://www.zabbix.com/br/rn/rn6.0.16#:~:text=Fixed%20loss%20of%20preprocessing%20result%20when%20step%20with%20delta%20is%20used

 

 

Comment by Faustin [ 2023 Apr 11 ]

Both 6.0.16 deb packages and docker containers are available since today, thanks for your work in speeding up the release, it was kind of critical.

Comment by Faustin [ 2023 Apr 12 ]

After upgrading both server, proxies and clients to 6.0.16, I can see that some network metrics still don't appear, is there anything particular to make them collect again?

Comment by Orlop [ 2023 Oct 03 ]

Still having this problem, when using 6.0.21

Comment by LivreAcesso.Pro [ 2023 Oct 05 ]

6.0.22 here, working well.

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