[ZBX-23711] integrated with GLPI Created: 2023 Nov 15  Updated: 2024 Jan 29  Resolved: 2023 Nov 20

Status: Closed
Project: ZABBIX BUGS AND ISSUES
Component/s: Templates (T)
Affects Version/s: 6.4.8
Fix Version/s: None

Type: Problem report Priority: Trivial
Reporter: Nguyễn Hoàng Assignee: Zabbix Support Team
Resolution: Incomplete Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

ubuntu 22.04

Attachments: PNG File image-2023-11-15-15-59-32-847.png     PNG File image-2023-11-15-15-59-37-827.png     File media_glpi (1).yaml    

 Description   

Steps to reproduce:

  1. Install the media GLPI using notes provided by Zabbix : https://www.zabbix.com/integrations/glpi
  2. Create a GLPI user as described in the documentation

Result:
When I run test webhook, I got the error

00:00:00.030 [Debug] [ GLPi Webhook ] Sending request: http://192.168.124.163/apirest.php/Problem/ {"input":{"name":"

{ALERT.SUBJECT}

","content":"{ALERT.MESSAGE}\n<a href=http://192.168.124.170/zabbix/>Link to problem in Zabbix</a>","status":1,"urgency":"{EVENT.NSEVERITY}"}}00:00:00.046 [Debug] [ GLPi Webhook ] Received response with status code 20000:00:00.046 [Debug] [ GLPi Webhook ] Failed to parse response received from GLPi00:00:00.046 [Debug] [ GLPi Webhook ] ERROR: Failed to process response received from GLPi. Check debug log for more information.

 

Does anyone know how to fix it? 

Best regards,

 Comments   
Comment by Edgar Akhmetshin [ 2023 Nov 16 ]

During test you need to supply values configured with internal/user macro. Otherwise you can get error from the API endpoint of the GLPI.

What version of GLPI is used?

And try to test with real values.

Comment by Ana Cordeiro [ 2024 Jan 26 ]

Hello,

I have the same problem.

You solved the problem?

How?

Comment by Nguyễn Hoàng [ 2024 Jan 29 ]

Hi Ana,

 

Don't run the test template, ignore it.

Just configure it, and then u can try the demo function with a real case, for example: disconnecting zabbix agent GLPI will create a problem for you

With me, when I run test it's failed, but when I test with real case, it's work

Hope it can help you

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