[ZBX-23836] zabbix-agent and zabbix-agent2 6.4 not installable to Ubuntu 22.04 Jammy LTS due to libc6 required Created: 2023 Dec 13  Updated: 2024 Apr 10  Resolved: 2023 Dec 20

Status: Closed
Project: ZABBIX BUGS AND ISSUES
Component/s: None
Affects Version/s: 6.4.10
Fix Version/s: None

Type: Incident report Priority: Trivial
Reporter: Kenny Hibberd Assignee: Zabbix Development Team
Resolution: Won't fix Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

Ubuntu 22.04 Jammy LTS

Attachments: File zabbix_6.4.10-1_amd64.deb    
Team: Team B

 Description   

Steps to reproduce:

    1. Start with a clean Ubuntu 22.04 install
    2. Download the repo installer via https://www.zabbix.com/download instructions
    3. Run apt update
    4. Attempt to install zabbix agent via sudo apt install zabbix-agent

Result:

sudo apt install zabbix-agent2
Reading package lists... Done
Building dependency tree       
Reading state information... Done
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
 zabbix-agent2 : Depends: libc6 (>= 2.34) but 2.31-0ubuntu9.14 is to be installed
                 Depends: libssl3 (>= 3.0.0~~alpha1) but it is not installable
E: Unable to correct problems, you have held broken packages.

Expected:
Zabbix Agent installs of course.



 Comments   
Comment by Kenny Hibberd [ 2023 Dec 13 ]

I don't know of a way to safely update LTS to libc6. At least with LTS anyway. So it seems that the Zabbix Agent was compiled with a libc6 version that is incompatible with Ubuntu 22.04. Please correct me if I have overlooked something.

Comment by Kenny Hibberd [ 2023 Dec 13 ]

I suppose the package also listed libssl3 as a dependency problem. That's not as big of an issue for me personally, but I suppose that's a problem as well maybe.

Comment by Jurijs Klopovskis [ 2023 Dec 14 ]

What's the output of cat /etc/apt/sources.list.d/zabbix.list ?

Comment by Kenny Hibberd [ 2023 Dec 16 ]

I apologize for taking so long to get back to you. This is a development server and I have very long shifts.
The zabbix.list file contained the following after installing 'zabbix-release_6.4-1+ubuntu22.04_all.deb':

sudo cat /etc/apt/sources.list.d/zabbix.list

  1. Zabbix main repository
    deb https://repo.zabbix.com/zabbix/6.4/ubuntu jammy main
    deb-src https://repo.zabbix.com/zabbix/6.4/ubuntu jammy main
  1. Zabbix unstable repository
    #deb https://repo.zabbix.com/zabbix/6.3/ubuntu jammy main
    #deb-src https://repo.zabbix.com/zabbix/6.3/ubuntu jammy main
Comment by Kenny Hibberd [ 2023 Dec 16 ]

I didn't see your reply right away. I'm truly very sorry for not getting back to you. I hope you don't need anything else from this server. It need to install a different OS for a project. I can setup a different server to continue testing this Sunday if that would help.

Comment by Jurijs Klopovskis [ 2023 Dec 18 ]

Repo file on your system seems OK.
I'll have to check for this error.

Comment by Kenny Hibberd [ 2023 Dec 19 ]

I ended up moving this server back to Ubuntu 22.04 and had to compile the agent from source on that machine.

I'm rather surprised that you haven't been getting more complaints or flak for this issue?

I created a Debian package for it here: zabbix_6.4.10-1_amd64.deb

I had to upgrade the go environment to a higher version than what the standard Ubuntu repo contained to compile it, but otherwise I didn't have any trouble.

This deb package installs to the config file to /usr/local/etc/zabbix_agent2.conf and the binary to /usr/local/sbin/zabbix_agent2

This package doesn't have a startup service configuration however, so I created a config file at /etc/systemd/system/zabbix-agent2.service with the following contents:

[Unit]
Description=Zabbix Agent 2
After=syslog.target
After=network.target

[Service]
Type=simple
User=zabbix
ExecStart=/usr/local/sbin/zabbix_agent2 -c /usr/local/etc/zabbix_agent2.conf

[Install]
WantedBy=multi-user.target

 

When the repo is working again, I will uninstall this from my system.

 

Comment by Jurijs Klopovskis [ 2023 Dec 19 ]

On an up-to date clean VM

root@ubuntu2204:~# cat /etc/os-release
PRETTY_NAME="Ubuntu 22.04.3 LTS"
NAME="Ubuntu"
VERSION_ID="22.04"
VERSION="22.04.3 LTS (Jammy Jellyfish)"
VERSION_CODENAME=jammy
ID=ubuntu
ID_LIKE=debian
HOME_URL="https://www.ubuntu.com/"
SUPPORT_URL="https://help.ubuntu.com/"
BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/"
PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy"
UBUNTU_CODENAME=jammy
root@ubuntu2204:~# apt install zabbix-agent2 zabbix-agent2-plugin-*
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
Note, selecting 'zabbix-agent2-plugin-mongodb' for glob 'zabbix-agent2-plugin-*'
Note, selecting 'zabbix-agent2-plugin-postgresql' for glob 'zabbix-agent2-plugin-*'
The following NEW packages will be installed:
  zabbix-agent2 zabbix-agent2-plugin-mongodb zabbix-agent2-plugin-postgresql
0 upgraded, 3 newly installed, 0 to remove and 0 not upgraded.
Need to get 10.7 MB of archives.
After this operation, 35.8 MB of additional disk space will be used.
Get:1 https://repo.zabbix.com/zabbix/6.4/ubuntu jammy/main amd64 zabbix-agent2 amd64 1:6.4.10-1+ubuntu22.04 [5,095 kB]
Get:2 https://repo.zabbix.com/zabbix/6.4/ubuntu jammy/main amd64 zabbix-agent2-plugin-mongodb amd64 1:6.4.10-1+ubuntu22.04 [3,120 kB]
Get:3 https://repo.zabbix.com/zabbix/6.4/ubuntu jammy/main amd64 zabbix-agent2-plugin-postgresql amd64 1:6.4.10-2+ubuntu22.04 [2,509 kB]
Fetched 10.7 MB in 5s (2,105 kB/s)
Selecting previously unselected package zabbix-agent2.
(Reading database ... 110691 files and directories currently installed.)
Preparing to unpack .../zabbix-agent2_1%3a6.4.10-1+ubuntu22.04_amd64.deb ...
Unpacking zabbix-agent2 (1:6.4.10-1+ubuntu22.04) ...
Selecting previously unselected package zabbix-agent2-plugin-mongodb.
Preparing to unpack .../zabbix-agent2-plugin-mongodb_1%3a6.4.10-1+ubuntu22.04_amd64.deb ...
Unpacking zabbix-agent2-plugin-mongodb (1:6.4.10-1+ubuntu22.04) ...
Selecting previously unselected package zabbix-agent2-plugin-postgresql.
Preparing to unpack .../zabbix-agent2-plugin-postgresql_1%3a6.4.10-2+ubuntu22.04_amd64.deb ...
Unpacking zabbix-agent2-plugin-postgresql (1:6.4.10-2+ubuntu22.04) ...
Setting up zabbix-agent2-plugin-postgresql (1:6.4.10-2+ubuntu22.04) ...
Setting up zabbix-agent2-plugin-mongodb (1:6.4.10-1+ubuntu22.04) ...
Setting up zabbix-agent2 (1:6.4.10-1+ubuntu22.04) ...
Created symlink /etc/systemd/system/multi-user.target.wants/zabbix-agent2.service → /lib/systemd/system/zabbix-agent2.service.
Processing triggers for man-db (2.10.2-1) ...
Scanning processes...
Scanning linux images...Running kernel seems to be up-to-date.No services need to be restarted.No containers need to be restarted.No user sessions are running outdated binaries.No VM guests are running outdated hypervisor (qemu) binaries on this host.
root@ubuntu2204:~#
root@ubuntu2204:~# ldd /usr/sbin/zabbix_agent2
        linux-vdso.so.1 (0x00007ffcef080000)
        libm.so.6 => /lib/x86_64-linux-gnu/libm.so.6 (0x00007f4ba3bff000)
        libpcre2-8.so.0 => /lib/x86_64-linux-gnu/libpcre2-8.so.0 (0x00007f4ba3b68000)
        libz.so.1 => /lib/x86_64-linux-gnu/libz.so.1 (0x00007f4ba3b4c000)
        libssl.so.3 => /lib/x86_64-linux-gnu/libssl.so.3 (0x00007f4ba3aa8000)
        libcrypto.so.3 => /lib/x86_64-linux-gnu/libcrypto.so.3 (0x00007f4ba3665000)
        libc.so.6 => /lib/x86_64-linux-gnu/libc.so.6 (0x00007f4ba343d000)
        /lib64/ld-linux-x86-64.so.2 (0x00007f4ba3cee000)
root@ubuntu2204:~# apt show zabbix-agent2
...
Depends: libc6 (>= 2.34), libpcre2-8-0 (>= 10.22), libssl3 (>= 3.0.0~~alpha1), zlib1g (>= 1:1.2.0), adduser, lsb-base
...

root@ubuntu2204:~# apt show libc6
Package: libc6
Version: 2.35-0ubuntu3.5
Priority: required
Section: libs
Source: glibc
Origin: Ubuntu
Maintainer: Ubuntu Developers <[email protected]>
...
root@ubuntu2204:~# apt show libssl3
Package: libssl3
Version: 3.0.2-0ubuntu1.12
Priority: required
Section: libs
Source: openssl
Origin: Ubuntu
Maintainer: Ubuntu Developers <[email protected]>
...

Core system packages seem to be messed up on your system.

Comment by Kenny Hibberd [ 2023 Dec 19 ]

You are correct. I was looking at the major release number 22.04 thinking that was Jammy when a simple cat /etc/apt/sources.list would make it crystal clear I am using Focal, not Jammy. I will be sure to verify such things in the future rather than bothering you. My apologies.

Comment by Kenny Hibberd [ 2023 Dec 19 ]

I think this is the first bug report I have ever created to any opensource community however, and it was a huge learning experience. I just now learned that the Ubuntu major release numbers just refer to the year and month and therefore cannot be used to determine the major release. My apologies.

Comment by Jurijs Klopovskis [ 2023 Dec 20 ]

No worries. This happens quite a lot.

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