[#ZBX-23997] Zabbix and GLPI integration

[ZBX-23997] Zabbix and GLPI integration Created: 2024 Jan 26 Updated: 2024 Jan 29
Status:	Open
Project:	ZABBIX BUGS AND ISSUES
Component/s:	None
Affects Version/s:	None
Fix Version/s:	None

Type:

Incident report

Priority:

Trivial

Reporter:

Ana Cordeiro

Assignee:

Aigars Kadikis

Resolution:

Unresolved

Votes:

Labels:

None

Remaining Estimate:

Not Specified

Time Spent:

Not Specified

Original Estimate:

Not Specified

Environment:

Zabbix 6.4.10 and GLPI 10.0.10

Attachments:

Screenshot 2024-01-29 142416.png

Screenshot 2024-01-29 143154.png

Screenshot 2024-01-29 144757.png

image-2024-01-26-14-16-37-791.png

image-2024-01-26-14-18-10-231.png

image-2024-01-29-12-51-30-813.png

image-2024-01-29-14-08-16-618.png

image-2024-01-29-14-08-30-530.png

webhook-simulate.png

Description

Hello,

I'm trying connect zabbix and GLPI to create automate tickets.

In GLPI I activated the API and created a new user to zabbix.

In Zabbix, I imported the media_glpi.yaml, changed the header to my zabbix version (6.4.10), and configured the glpi_token, glpi_url and https://192.168.1.66/zabbix/

When I Test the Media Type, appear the error message:

00:00:03.200 [Debug] [ GLPi Webhook ] Sending request: http://192.168.1.66/apirest.php/Problem/ {"input":{"name":"

{ALERT.SUBJECT}

","content":"{ALERT.MESSAGE}\n<a href=https://192.168.1.66/zabbix/>Link to problem in Zabbix</a>","status":1,"urgency":"{EVENT.NSEVERITY}"}}00:00:03.280 [Debug] [ GLPi Webhook ] Received response with status code 20000:00:03.280 [Debug] [ GLPi Webhook ] Failed to parse response received from GLPi00:00:03.280 [Debug] [ GLPi Webhook ] ERROR: Failed to process response received from GLPi. Check debug log for more information.