[ZBX-24104] SNMPv3 item test returns Timeout while waiting for result Created: 2024 Feb 15  Updated: 2024 Feb 16  Resolved: 2024 Feb 16

Status: Closed
Project: ZABBIX BUGS AND ISSUES
Component/s: Frontend (F)
Affects Version/s: 6.4.10
Fix Version/s: None

Type: Problem report Priority: Trivial
Reporter: Jakob Gehrmann Assignee: Edgar Akhmetshin
Resolution: Won't fix Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

Target host ist a Linux-VM. SNMPv3 is configured with authPriv (SHA1 and AES128)

Attachments: PNG File Interface Config.png     PNG File Item Test.png    

 Description   

Steps to reproduce:

  1. Add SNMPv3 interface to host
  2. Configure item which uses this interface 
  3. Use test button and set Privacy name, Authentication and Privacy passphrase
  4. If using a proxy, make sure it has sufficient access to the host
  5. "Get value and test" or "Get value"

Result:
See screenshot in attachments. Test fails and returns the message "Timeout while waiting for result."

Expected:
The value for the requested OID should be shown in the value field.

Note:
If the item is configured correctly it still collects data, even though it's not possible collect it via an item test.

 Comments   
Comment by Edgar Akhmetshin [ 2024 Feb 16 ]

Execute from the Proxy command line snmpget with time command to measure required amount of time to fetch values from the device:

time snmpget <arguments>

After check Timeout option set in the Proxy and Server configuration files. Also Proxy Timeout should be at least 1 second less than Server Timeout.

Please be advised that this section of the tracker is for bug reports only. The case you have submitted can not be qualified as one, so please reach out to [email protected] for commercial support (https://zabbix.com/support) or consultancy services. Alternatively, you can also use our community channels (https://www.zabbix.com/community) for assistance. With that said, we are closing this ticket. Thank you for understanding.

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