[ZBX-24663] Unable to reset MFA for user Created: 2024 Jun 17  Updated: 2024 Jun 17  Resolved: 2024 Jun 17

Status: Closed
Project: ZABBIX BUGS AND ISSUES
Component/s: Frontend (F)
Affects Version/s: 7.0.0
Fix Version/s: None

Type: Problem report Priority: Trivial
Reporter: Kris Avi Assignee: Zabbix Support Team
Resolution: Duplicate Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Issue Links:
Duplicate
duplicates ZBXNEXT-9158 Cannot reset/update 2FA settings Reopened

 Description   

Steps to reproduce:

  1. Add MFA for user.
  2. User loses phone
  3. User tries to log in again
  4. MFA is asked
  5. User requests system admin to reset MFA.

Result:
System admin has to go and manipulate data on DB level.
Expected:
Ability to reset linked MFA methods per user from GUI in case it is needed.



 Comments   
Comment by Edgars Melveris [ 2024 Jun 17 ]

It's possible to reset TOTP secret:

In the User list screen by "Reset TOTP secret". Please check: https://www.zabbix.com/documentation/7.0/en/manual/web_interface/frontend_sections/users/user_list

But I agree it should be possible to use a self-service reset.

There is already a feature request for that, so I'll close this a duplicate of ZBXNEXT-9158

Comment by Kris Avi [ 2024 Jun 17 ]

Could use some extra information given at https://www.zabbix.com/documentation/current/en/manual/web_interface/frontend_sections/users/authentication/mfa#method-configuration on how to reset or at least have references to users list in MFA documentation.

 

Comment by Edgars Melveris [ 2024 Jun 17 ]

It's best to comment in ZBXNEXT-9158, as that's where people would notice it.

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