[ZBX-25230] Zabbix 7 active check status is always Unknown Created: 2024 Sep 13  Updated: 2024 Sep 13  Resolved: 2024 Sep 13

Status: Closed
Project: ZABBIX BUGS AND ISSUES
Component/s: None
Affects Version/s: None
Fix Version/s: None

Type: Incident report Priority: Trivial
Reporter: Ubimet Admin Assignee: Unassigned
Resolution: Won't fix Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

Zabbix Agent 4.0.24
OS: Ubuntu 16.04

Zabbix Proxy 7.0.1
OS: Ubuntu 24.04

Zabbix Server 7.0.0
OS: Ubuntu 24.04

Attachments: PNG File Screenshot from 2024-09-13 12-10-43.png     PNG File image-2024-09-13-12-25-06-823.png     File zabbix_agent_4.conf     File zabbix_proxy_7.conf     File zabbix_server_7.conf    

 Description   

Steps to reproduce:

  1. reconfigure zabbix 4 or zabbix 5 agent to use the new proxy 7.0.1
  2. configure host in zabbix server 7.0 & restart agent + proxy
  3. interface goes available but active check status goes never green

Result:
See attached screenshot & configs

Expected:
active check status goes green

 

temporary solution

 - If we upgrade from zabbix-agent 4 or zabbix-agant 5 to zabbix-agent 7 it is working!!

 

 Comments   
Comment by Alexey Pustovalov [ 2024 Sep 13 ]

Please check documentation: https://www.zabbix.com/documentation/current/en/manual/web_interface/frontend_sections/data_collection/hosts

Note: If Zabbix agents older than 6.2.x are used, they are not sending any active check heartbeats, so the availability of their hosts will remain unknown.
Active agent availability is counted towards the total Zabbix agent availability in the same way as a passive interface is. For example, if a passive interface is available while the active checks are unknown, the total agent availability is set to gray (unknown).

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