[ZBX-2622] unable to view acknowledgements from monitoring -> status of triggers Created: 2010 Jun 29  Updated: 2018 Sep 16  Resolved: 2018 Sep 16

Status: Closed
Project: ZABBIX BUGS AND ISSUES
Component/s: Frontend (F)
Affects Version/s: None
Fix Version/s: 2.1.0

Type: Problem report Priority: Major
Reporter: richlv Assignee: Unassigned
Resolution: Fixed Votes: 1
Labels: acknowledges, usability
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: JPEG File acknowledgements.jpg     JPEG File monitoring - Triggers.jpg     PNG File no-1-yes-2.png    
Issue Links:
Duplicate
is duplicated by ZBXNEXT-804 Acknowledge information from triggers... Closed
is duplicated by ZBX-3114 empty acknowledges in a fresh install... Closed
is duplicated by ZBX-8820 Not working double Bulk acknowledge t... Closed

 Description   

probably a regression - if events are not shown, it is not currently possible to view acknowledges for a trigger. for the trigger, acknowledges for the last event should be accessible



 Comments   
Comment by richlv [ 2010 Dec 21 ]

also reported as (2) in ZBX-3114

Comment by Andy Goldschmidt [ 2011 Nov 10 ]

allow us to view the person who acknowledged the trigger and also what comment they put in it.

Comment by Andy Goldschmidt [ 2012 Mar 26 ]

please can this be implemented in 1.8 - we really need to view what the person wrote on the acknowledge page for each trigger.

Comment by Andy Goldschmidt [ 2012 Mar 26 ]

monitoring -> Triggers - this shows the acknoleges people have made

Comment by Andy Goldschmidt [ 2012 Mar 26 ]

can the Ack "Yes" link be copied to the main Montiring triggers page - so you can click on the word Acknowledged on the Triggers page to see what the person wrote.

Comment by Andy Goldschmidt [ 2012 May 14 ]

any update on this ? - its really important and a real regression in 1.8.

Comment by Alexander Vladishev [ 2012 Sep 20 ]

Confirmed in latest 2.0 (pre-2.0.3 r30301)

Comment by Andy Goldschmidt [ 2012 Sep 24 ]

looks like you need to use the filter to view them - choose Events "show all(7days)" - then a little "+" appears to the left of each trigger. You can then click the show "link".

I'm on version 1.8.14

Comment by Eduards Samersovs (Inactive) [ 2013 Jun 21 ]

Rich, please confirm that the problem still exists, generally in trunk.

Comment by richlv [ 2013 Jun 21 ]

sure, it still exists. open monitoring -> triggers, do not display any events and try to view any acknowledgements

Comment by Ivo Kurzemnieks [ 2013 Jul 04 ]

RESOLVED in svn://svn.zabbix.com/branches/dev/ZBX-2622

Comment by Oleg Egorov (Inactive) [ 2013 Jul 04 ]

(1) For Acknowledged changed title to Acknowledge, please revert old name

iivs Sorry, it was a typo.
RESOLVED in r36734

oleg.egorov CLOSED

Comment by Oleg Egorov (Inactive) [ 2013 Jul 04 ]

TESTED

Comment by Ivo Kurzemnieks [ 2013 Jul 04 ]

Fixed in pre-2.1.0 (trunk) r36737

Comment by richlv [ 2013 Jul 04 ]

(2) this is quite significant for many users, added to whatsnew, please review (the heading is rather long) :

https://www.zabbix.com/documentation/2.2/manual/introduction/whatsnew220#ability_to_view_acknowledgements_in_trigger_status_page

asaveljevs Looks good! CLOSED.

Comment by richlv [ 2013 Jul 04 ]

(3) the logic is that we show "acknowledged" for triggers that have only 'ok' events, even if those events are not acknowledged (or, we show 'acknowledged' if there are no unack problem events). this was kinda ok before, but now it's strange - "acknowledged" link can be clicked, but it opens the acknowledgement entering form.

this is very confusing

asaveljevs Seems to still be the case in 3.0.0beta1 (trunk).

sasha Logic will not be changed in a stable versions. This page was removed in version 4.0.

WON'T FIX

Comment by richlv [ 2013 Jul 04 ]

(4) have a trigger in ok state with some unacknowledged problem event. mass-ack it. it shows as 'acknowledged'. click on that link - it now wants you to acknowledge that last ok event

asaveljevs Still seems to be the case in 3.0.0beta1. After ZBX-8820, there are several options for mass-ack, but in all of them the last OK event will be acknowledged.

sasha Logic will not be changed in a stable versions. OK events acknowledgement was removed from version 3.2.0.

WON'T FIX

Comment by richlv [ 2013 Jul 04 ]

(5) if a trigger acknowledged, let's show the amount of comments in parenthesis same as we do for events

asaveljevs Seems to be fixed in 3.0.0beta1 (trunk), at least on the dashboard and in "Monitoring" -> "Events". In "Monitoring" -> "Triggers", the number seems to refer to the number of unacknowleged problem events. Combined together, it looks like this:

sasha Logic will not be changed in a stable versions. This page was removed in version 4.0.

WON'T FIX

Comment by richlv [ 2013 Jul 04 ]

for 3-5 we should figure out what we really want to show there and how. do we just want to take acks from last event, no matter whether it's ok or problem (then mass ack should ack ok events, too ?) ?
do we want to take acks from last problem event only ?

Comment by Alexander Vladishev [ 2015 Feb 08 ]

Related issue: ZBX-8820

Comment by Alexander Vladishev [ 2015 Dec 09 ]

The issue was fixed under ZBX-8820.

Comment by richlv [ 2015 Dec 10 ]

heya. it's probably worth reviewing subissues and seeing whether any are still relevant

Comment by Aleksandrs Saveljevs [ 2016 Jan 26 ]

Subissues left to review: (3), (4), (5).

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