[ZBX-26527] Users with role admin, user or guest don't see that server is running and observe error in "System information" widget Created: 2025 Jun 04  Updated: 2025 Jul 03  Resolved: 2025 Jun 18

Status: Closed
Project: ZABBIX BUGS AND ISSUES
Component/s: Frontend (F)
Affects Version/s: 7.4.0rc1
Fix Version/s: 7.4.0rc2

Type: Problem report Priority: Minor
Reporter: Kirils Seve Assignee: Martins Talbergs
Resolution: Fixed Votes: 0
Labels: permissions, widget
Remaining Estimate: Not Specified
Time Spent: 6h 20m
Original Estimate: Not Specified

Attachments: PNG File image-2025-06-04-15-26-19-770.png     PNG File screenshot-1.png    
Issue Links:
Causes
caused by ZBXNEXT-8698 Frontend to Server communication encr... Needs documenting
Duplicate
is duplicated by ZBX-26569 False message (internal users): serve... Closed
Team: Team B
Sprint: S25-W24/25
Story Points: 0.5

 Description   

Precondition:

  • Create users with admin, user and guest user role if needed.
  • Use unencrypted connection between server and frontend

Steps to reproduce:

  • Run server
  • Login as user with admin role
  • Check "Global view" dashboard

Note: the same issue appears for user and guest role

Result: users with admin, user or guest role and with default unencrypted connection see "Zabbix server is running" status "No" and observe widget "You do not have permission to perform this operation." error and page "Zabbix server is not running: the information displayed may not be current." warning message.

Expected: No error messages, "Zabbix server is running" value should be "Yes".
Example from release/7.2 =>



 Comments   
Comment by Martins Talbergs [ 2025 Jun 13 ]

Available in:

Comment by jchegedus [ 2025 Jun 21 ]

I have the same, I see the "Zabbix Server is not running" banner on the botton, which is wrong, and at the reports >> system information : he portrays the status of the server wrongly.

The nice part here is that, after the update, he also updates the database and you cannot rollback easily the UI, you would need to rollback the entire setup.

At this ticket, I read this:

  • Use unencrypted connection between server and frontend

My brain is quivering trying to understand what is the meaning there.. I am not aware, and I could not find in the documentation a way to configure the PHP UI to reach the server port 10051 in a way that is encrypted.

Then im not sure if the reference here is about PHP UI towards Mysql with TLS encryption. Or else?

 

Comment by jchegedus [ 2025 Jun 22 ]

Reading the ZBXNEXT-8698 I understood about the encryption between server and frontend. But then as I tried to configure with TLS, I could not find the right combination to allow this to work.

So lets see if the documentation will clarify what is the configuration of the certificates necessary to make this work.

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