[ZBXNEXT-1027] Differentiate between Service Level Views Created: 2011 Nov 14  Updated: 2013 Feb 07

Status: Open
Project: ZABBIX FEATURE REQUESTS
Component/s: Frontend (F)
Affects Version/s: 1.9.7 (beta)
Fix Version/s: None

Type: New Feature Request Priority: Major
Reporter: Johann Brajer Assignee: Unassigned
Resolution: Unresolved Votes: 0
Labels: events, permissions, triggers
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified


 Description   

Hi Zabbix Team,

to use Zabbix in a big IT environment it seems neccessary to display all the Systemstatus and Alarms in a separted way, depending on the Service Level responsibility of a Zabbix user.
In my opinion it should be possible in Zabbix to capture and log all different depths of alarms of the systems, but there should be a kind of filter available depending on the Service Level Responsibility of the Zabbix user.

For example a normal Service Level 1 user does not have to know each bits and bytes of the system to decide which kind of failure happend....to much information will just confuse him. He just have to handle fast and informe the right persons in critical situations....but of course a Level 3 Specialist must have access to all kind of deaper informations (eg. Warnings, Informationals,...)

I think it should be quite easy for you to implement a filter function in Zabbix for different Information Levels, depending which kind of DisplayGroup the user belongs to.

What do you think about this possible Feature? Does it makes sence to you?

Regards johann



 Comments   
Comment by Johann Brajer [ 2011 Nov 14 ]

same for Version 1.8.8

Comment by richlv [ 2011 Nov 14 ]

couldn't this be currently done by showing displays, filtered by trigger severity ?

Comment by Johann Brajer [ 2011 Nov 14 ]

I think there was a little missunderstanding...

It would be nice to setup different profils with special rights to see specific Items and alarms
Nowadays a user has to setup his filters by himself...we just like to give users concrete Viewing rights....

As i know this is not possible

Comment by richlv [ 2011 Nov 14 ]

hmm, that's a bit too vague. would be nice to specify which entities in which pages are meant, and what the effect should be

Comment by Johann Brajer [ 2011 Nov 14 ]

> different Service Level members have access to the same data of IT Systems (hostdata) but a different view on the Systems.
> Option to setup a Dashboard, the Trigger-View and the Maps for different types of Service Levels...

eg. we have Sevice Level 1 members which should be alarmed only if a Critical Error with enormous consequencies happens, but not if some systems have redundancy. This failures should only be seen by the System Specialists (Level3) . > Reason just to hold the count of failures short.

maps:
> on the Maps a host should get red when an critical Error happens, but for the Specialist (level3) a Critical error appears much earlier than for a Sevice Level 1 technican. For the Service Level 1 technician their should be no Error seen on the map as long it has normal function due to redundancy!

> conclusion: Different typ of Trigger Setup for specific Group of Users.....for the Dashboard View, The Trigger View and The Map Views. ...also Screens...

hope its now a little bit clearer

Comment by Johann Brajer [ 2012 Apr 06 ]

Hi ZABBIX-Team,

just wanted again to ask, if you consider to implement such a feature in one of the next Versions??
We are really looking forward to get a solution for different types of Alarm Severity...

PLEASE let us know!!

THX jb

Comment by richlv [ 2013 Feb 07 ]

there are no short term plans for a feature like that

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