[ZBX-15567] Zabbix Server 4.0. Crashes Created: 2019 Jan 31 Updated: 2019 Feb 05 Resolved: 2019 Feb 05 |
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Status: | Closed |
Project: | ZABBIX BUGS AND ISSUES |
Component/s: | Server (S) |
Affects Version/s: | 4.0.2 |
Fix Version/s: | None |
Type: | Problem report | Priority: | Blocker |
Reporter: | Khaled Gawad | Assignee: | Zabbix Support Team |
Resolution: | Fixed | Votes: | 0 |
Labels: | None | ||
Remaining Estimate: | Not Specified | ||
Time Spent: | Not Specified | ||
Original Estimate: | Not Specified |
Attachments: | zabbix_server.log | ||||||||||||
Issue Links: |
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Description |
After two or three days of Zabbix Server Running: Zabbix Server 4.0 Crashes with the following dump in logs: ------------------------------------------------------------------------- 22698:20190131:151527.187 Got signal [signal:11(SIGSEGV),reason:1,refaddr:(nil)]. Crashing ... 22698:20190131:151527.187 ====== Fatal information: ====== 22698:20190131:151527.187 Program counter: 0x7f723ed70a81 22698:20190131:151527.188 === Registers: === 22698:20190131:151527.188 r8 = 0 = 0 = 0 22698:20190131:151527.188 r9 = 10 = 16 = 16 22698:20190131:151527.188 r10 = fffffffffffff28b = 18446744073709548171 = -3445 22698:20190131:151527.188 r11 = 8 = 8 = 8 22698:20190131:151527.188 r12 = 55a76970d1a5 = 94177516900773 = 94177516900773 22698:20190131:151527.188 r13 = 1 = 1 = 1 22698:20190131:151527.188 r14 = 0 = 0 = 0 22698:20190131:151527.188 r15 = 0 = 0 = 0 22698:20190131:151527.188 rdi = 0 = 0 = 0 22698:20190131:151527.188 rsi = cb6 = 3254 = 3254 22698:20190131:151527.188 rbp = 7fffdc2b5500 = 140736887215360 = 140736887215360 22698:20190131:151527.188 rbx = 0 = 0 = 0 22698:20190131:151527.188 rdx = 0 = 0 = 0 22698:20190131:151527.188 rax = 0 = 0 = 0 22698:20190131:151527.188 rcx = 0 = 0 = 0 22698:20190131:151527.188 rsp = 7fffdc2b54a8 = 140736887215272 = 140736887215272 22698:20190131:151527.188 rip = 7f723ed70a81 = 140128657279617 = 140128657279617 22698:20190131:151527.188 efl = 10283 = 66179 = 66179 22698:20190131:151527.188 csgsfs = 33 = 51 = 51 22698:20190131:151527.188 err = 4 = 4 = 4 22698:20190131:151527.188 trapno = e = 14 = 14 22698:20190131:151527.188 oldmask = 0 = 0 = 0 22698:20190131:151527.188 cr2 = 0 = 0 = 0 22698:20190131:151527.188 === Backtrace: === 22698:20190131:151527.189 18: /usr/sbin/zabbix_server: escalator #1 [processed 0 escalations in 0.000000 sec, processing escalations](zbx_log_fatal_info+0x142) [0x55a769637706] 22698:20190131:151527.189 17: /usr/sbin/zabbix_server: escalator #1 [processed 0 escalations in 0.000000 sec, processing escalations](+0xf1b19) [0x55a769637b19] 22698:20190131:151527.189 16: /lib64/libpthread.so.0(+0xf680) [0x7f7242074680] 22698:20190131:151527.189 15: /lib64/libc.so.6(+0x8ca81) [0x7f723ed70a81] 22698:20190131:151527.189 14: /lib64/libc.so.6(__strdup+0xe) [0x7f723ed7078e]
------------------------------------------------------------------------------------------ The issue is repeating after some time: we have the following configurations * CacheSize=2G * CacheUpdateFrequency=300 * HistoryCacheSize=2G * HistoryIndexCacheSize=128M * TrendCacheSize=2G * ValueCacheSize=2G * StartPollers=400 * StartPollersUnreachable=20 * StartHTTPPollers=20 * StartTrappers=50
Other configurations are default ones. Zabbix Server RAM Memory : 16 GB After crash: ====== top - 15:45:47 up 156 days, 6:00, 3 users, load average: 0.00, 0.03, 0.14 Tasks: 318 total, 1 running, 310 sleeping, 0 stopped, 7 zombie %Cpu(s): 0.1 us, 0.1 sy, 0.0 ni, 99.8 id, 0.0 wa, 0.0 hi, 0.0 si, 0.0 st KiB Mem : 16250548 total, 14786196 free, 339052 used, 1125300 buff/cache KiB Swap: 2097148 total, 1459716 free, 637432 used. 14898176 avail Mem |
Comments |
Comment by Khaled Gawad [ 2019 Jan 31 ] |
Please assist here |
Comment by Alexey Pustovalov [ 2019 Jan 31 ] |
Please attach full log for 22698 PID. |
Comment by Alexey Pustovalov [ 2019 Jan 31 ] |
Also please show us zabbix_server -V output. |
Comment by Khaled Gawad [ 2019 Feb 01 ] |
Attached log file contains two restarts and two crashes. |
Comment by Khaled Gawad [ 2019 Feb 01 ] |
$ zabbix_server -V Copyright (C) 2018 Zabbix SIA |
Comment by Khaled Gawad [ 2019 Feb 01 ] |
There are 12+ Active Proxy Servers connected to same Zabbix Sever. |
Comment by Alexey Pustovalov [ 2019 Feb 01 ] |
You told you have 4.0.2 Please update Zabbix server to latest 4.0.3 version. It is known issue and fixed since 4.0.2 version: |
Comment by Khaled Gawad [ 2019 Feb 01 ] |
When we open the ticket, 4.0.0 is not shown in the list we could not open the ticket before we give a version . this why we put least 4.0.2, What are steps / Guide to upgrade to latest version ?
Thanks
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Comment by Alexey Pustovalov [ 2019 Feb 01 ] |
Upgrade procedure is described in our official documentation: https://www.zabbix.com/documentation/4.0/manual/installation/upgrade |
Comment by Arturs Lontons [ 2019 Feb 05 ] |
Hi, I will be closing the ticket as a duplicate of |