• Icon: Incident report Incident report
    • Resolution: Won't fix
    • Icon: Trivial Trivial
    • 3.4.13
    • 3.4.13
    • API (A)

      I posted the following in the forum.. https://www.zabbix.com/forum/zabbix-help/367999-event-unackowledge-or-add-event-message-and-unacknowledge

      In Zabbix 3.2, looking to use API to update an event with an ITSM incident # that we auto generated. Problem being when i update the message field in the event acknowledge it always completes the acknowledgement. Is there a way to place data in the event with the ITSM ticket # without the acknowledge? Or perhaps go back after placing the ticket # in and force the unacknowledge? We need the help desk to do the acknowledgement of the event. 

      Currently:
      my $ackEvents = $apiSession -> do ( 'event.acknowledge', { eventids => "$eventId", message => "$incNumber", action => 0 } );

      So,even with Action =>0 it acknowledges. 

      Any other ways to provide the ticket # from ITSM without the disrupting the acknowledgment?

      Or is there a way to update an event tag via API so we can place the incident # in the tag and not have to worry about the ACK?

       

        1. Action type 4.png
          186 kB
          Edgar Akhmetshin
        2. Action type 4 with message.png
          308 kB
          Edgar Akhmetshin

            Unassigned Unassigned
            timszozda Timothy szozda
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