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  1. ZABBIX BUGS AND ISSUES
  2. ZBX-15150

Actions | Email alert operation is triggered as part of a problem that doesn't exist

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    • Icon: Incident report Incident report
    • Resolution: Duplicate
    • Icon: Trivial Trivial
    • None
    • 3.4.14
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    • None
    • Zabbix (server + UI) running on Centos 7 connected to Postgres 10 which also runs on Centos 7. Both are VMs

      Steps to reproduce

      I've created the following trigger:

      Name: Test overall memory usage is larger than 400MB Traps {ITEM.VALUE}

      Severity: High

      Expression:

      {System test template:system.run[wmic datafile where name="C:\\test1.exe" get Version /value].str()} and ({System test template:proc_info[example1.exe,wkset,avg].avg(5)}) +
      ({System test template:proc_info[example3,wkset,avg].avg(5)}) + ({System test template:proc_info[example2,wkset,avg].avg(5)}) + ({System test template:proc_info[example4,wkset,avg].avg(5)}) ) > 409600

       
      OK event generation: Expression
      PROBLEM event generation mode: Single
      OK event closes: All problems  
       
      This trigger sums up memory usage of a few processes and the sum is bigger than 4000 MB AND I get a string from another process than it is triggered. (I need that string for the email notification) 
       
      The trigger is connected to the following action:
       
      Name: System Test memory usage alert
       
      Condition: Trigger = System test template: Test overall memory usage is larger than 400MB  UNKNOWN
       
      Operations Default operation step duration: 4h
       

      Steps Details Start in Duration Action
      1 Send message to user groups: System test notification group via Email alerts Immediately 4h
      • Edit
      • Remove

       
      Operation details Step duration: 4h
       
      Send only to: Email alerts
       

       

      Result:

      1) Although step action step duration is set to 4 hours, I am being bombarded by emails which occur every few minutes. 

      2) Looking at the problems menu I see only ONE problem that relates to the trigger. In other words,  even if I got 50 emails with different problem IDs {EVENT.ID} in the course of an hour, only one problem is visible in the Monitoring --> Problem menu 

      Expected:

      1) The action should send only one email every 4 hours, regardless of trigger state. 

      2) A corresponding Problem should appear under the problem menu. ( I found no way to correlate "Original problem ID" ({EVENT.ID} to anything under the Problem menu)  

       

            Unassigned Unassigned
            saibuster itamar levy
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              Created:
              Updated:
              Resolved: