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Incident report
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Resolution: Cannot Reproduce
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Minor
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None
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4.0.2
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None
Steps to reproduce:
- Create trigger with "allow manual close
- Create Trigger Action with a "Recovery operation" (mine was to run a remote command)
- Cause trigger to activate and raise a problem
- Click "Ack" link
- Tick "Close problem" box and click "Update"
- Note that "Recovery operation" did not execute even though problem is now resolved
- Now click Ack link again and tick "Acknowledge" box and click "Update"
- Note thatĀ "Recovery operation" has now executed
Expected:
Since the problem can be "resolved" without being "acknowledged", theĀ "Recovery operation" should execute at the point of the problem being closed.