Type: Incident report
Resolution: Cannot Reproduce
Affects Version/s: 4.0.2
Fix Version/s: None
Component/s: Server (S)
Steps to reproduce:
- Create trigger with "allow manual close
- Create Trigger Action with a "Recovery operation" (mine was to run a remote command)
- Cause trigger to activate and raise a problem
- Click "Ack" link
- Tick "Close problem" box and click "Update"
- Note that "Recovery operation" did not execute even though problem is now resolved
- Now click Ack link again and tick "Acknowledge" box and click "Update"
- Note that "Recovery operation" has now executed
Since the problem can be "resolved" without being "acknowledged", the "Recovery operation" should execute at the point of the problem being closed.