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  1. ZABBIX BUGS AND ISSUES
  2. ZBX-16038

MSI Fails when firewall rules cannot be modified

    Details

    • Team:
      Team A
    • Sprint:
      Sprint 51 (Apr 2019), Sprint 52 (May 2019)
    • Story Points:
      1

      Description

      On 3 servers when I ran the MSI the installation failed with no error other than ended "prematurely" and was rolled back.  I enabled logging via the command line and they all reported this:

      [lines above truncated]
      Action start 0:43:11: InstallFinalize.
      TemplateFiles_Deferred: MSI Extensions 1.5.918.0
      TemplateFiles_Deferred: C:\Program Files\Zabbix Agent\zabbix_agentd.conf => C:\Program Files\Zabbix Agent\zabbix_agentd.conf
      ExecFirewallExceptions:  Installing firewall exception2 Zabbix Agent listen port on port 10050, protocol 6
      ExecFirewallExceptions:  Error 0x800706d9: failed trying to find existing port rule
      ExecFirewallExceptions:  Error 0x800706d9: failed to add/update port exception for name 'Zabbix Agent listen port' on port 10050, protocol 6
      Action ended 0:43:12: InstallFinalize. Return value 3.
      ExecFirewallExceptions:  Uninstalling firewall exception2 Zabbix Agent listen port on port 10050, protocol 6
      ExecFirewallExceptions:  Error 0x800706d9: failed to remove authorized app
      ExecFirewallExceptions:  Error 0x800706d9: failed to remove port exception for name 'Zabbix Agent listen port' on port 10050, protocol 6
      Action ended 0:43:12: INSTALL. Return value 3.
      Action ended 0:43:12: ExecuteAction. Return value 3.
      Action start 0:43:12: FatalError.
      Action ended 0:43:13: FatalError. Return value 2.
      Action ended 0:43:13: INSTALL. Return value 3.
      === Logging stopped: 4/24/2019  0:43:13 ===
      MSI (c) (1C:C0) [00:43:13:087]: Product: Zabbix Agent (64-bit) – Installation failed.

      MSI (c) (1C:C0) [00:43:13:102]: Windows Installer installed the product. Product Name: Zabbix Agent (64-bit). Product Version: 4.2.1.92832. Product Language: 1033. Installation success or error status: 1603.

      Each of these servers are windows server 2008.  Two of them are "R2" and one is just standard.  I have installed it fine on many other 2008/R2s and also on 2016's no problem.

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            • Assignee:
              MVekslers Michael Veksler
              Reporter:
              syntax53 Matt
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                Updated:
                Resolved: