Uploaded image for project: 'ZABBIX BUGS AND ISSUES'
  1. ZABBIX BUGS AND ISSUES
  2. ZBX-18307

emails are not grouped to threads in Gmail web client

    XMLWordPrintable

Details

    • Problem report
    • Status: Confirmed
    • Trivial
    • Resolution: Unresolved
    • 5.0.3
    • None
    • Server (S)
    • Team C
    • Sprint 68 (Sep 2020), Sprint 69 (Oct 2020), Sprint 70 (Nov 2020), Sprint 71 (Dec 2020), Sprint 72 (Jan 2021), Sprint 73 (Feb 2021), Sprint 74 (Mar 2021), Sprint 75 (Apr 2021), Sprint 76 (May 2021), Sprint 77 (Jun 2021), Sprint 78 (Jul 2021), Sprint 79 (Aug 2021), Sprint 80 (Sep 2021), Sprint 81 (Oct 2021), Sprint 82 (Nov 2021)

    Description

      It's related to ZBXNEXT-1899.

      I've tested and I can see that simple alerts, where the only difference in Subject is PROBLEM|OK first word, having the same "In-Reply-To" header are not grouped in Gmail.

      But they are nicely grouped in Thunderbird, as it should !

      Just FYI: What is the fun, that multiple emails (trigger multiple problems generation) having the same Subject, but sent by different events, so having different  "In-Reply-To" headers - they are grouped in Gmail, which probably not what we planned to have.

      Would be nice if Gmail cold group email the same way as classic clients.

      This article could explain why it happens - https://gsuiteupdates.googleblog.com/2019/03/threading-changes-in-gmail-conversation-view.html

      Gmail want to use "Message-Id" header, which was considered by our devs during designing the feature, but not selected for unknown reason.

      Attachments

        Activity

          People

            arimdjonoks Artjoms Rimdjonoks
            zalex_ua Oleksii Zagorskyi
            Votes:
            2 Vote for this issue
            Watchers:
            9 Start watching this issue

            Dates

              Created:
              Updated: