ServiceNow webhook integration - delay recovery operation

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    • Type: Problem report
    • Resolution: Won't fix
    • Priority: Trivial
    • None
    • Affects Version/s: None
    • Component/s: Templates (T)
    • None

      Current servicenow webhook works perfectly until we decided to add 
      data.incident_state as part JSON body for recovery operation => means that incident is closed in servicenow once marked as RESOLVED in zabbix / Problem - Status section.
       
      Then, when manually closing problem , zabbix sends two messages almost at the same time. * recovery operation

      • update operation

      Sometimes it happens update operation fails, because recovery one was faster.

       

            Assignee:
            Tikhon Uskov (Inactive)
            Reporter:
            Martin Hajducik
            Team INT
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              Created:
              Updated:
              Resolved: