Details
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Incident report
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Resolution: Unresolved
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Major
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None
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5.2.4
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None
Description
I have tried to do the integration (following de official documentation) between Zabbix and Itop, but they are showing the following error:
181:20210210:172252.383 [ iTop Webhook ] ERROR: Incorrect iTop ticket ID given: {EVENT.TAGS.__zbx_itop_id}
181:20210210:172357.106 [ iTop Webhook ] ERROR: Failed to parse response received from iTop.
Request status code 200. Check debug log for more information.
The official integration is: https://www.zabbix.com/br/integrations/itop
The source code: https://git.zabbix.com/projects/ZBX/...tes/media/itop
I'm using the following software:
running on xammp on a Windows Server 2016
iTop-2.7.3-664
PHP 7.1.33 (tried 5.2.6 too)
running on a Ubuntu Server
Zabbix 5.4.0alpha2 (Docker Image Official - trunk) - Already tried with Zabbix 5.2 (same error)
Configs on Media of Zabbix
The ticket is opened on Itop, but the response gives a parse error on Zabbix!
In Actions, from the Event generated:
Partial Success. Ticket opened on ITOP, but presents error and not do the ACK the event.
Code used by the integration