Uploaded image for project: 'ZABBIX BUGS AND ISSUES'
  1. ZABBIX BUGS AND ISSUES
  2. ZBX-19008

Official integration between Zabbix and Itop not working

    XMLWordPrintable

Details

    • Incident report
    • Resolution: Unresolved
    • Major
    • None
    • 5.2.4
    • Frontend (F)
    • None

    Description

      I have tried to do the integration (following de official documentation) between Zabbix and Itop, but they are showing the following error:

      181:20210210:172252.383 [ iTop Webhook ] ERROR: Incorrect iTop ticket ID given: {EVENT.TAGS.__zbx_itop_id}
      181:20210210:172357.106 [ iTop Webhook ] ERROR: Failed to parse response received from iTop.
      Request status code 200. Check debug log for more information.

      The official integration is: https://www.zabbix.com/br/integrations/itop
      The source code: https://git.zabbix.com/projects/ZBX/...tes/media/itop

      I'm using the following software:

      running on xammp on a Windows Server 2016
      iTop-2.7.3-664
      PHP 7.1.33 (tried 5.2.6 too)

      running on a Ubuntu Server
      Zabbix 5.4.0alpha2 (Docker Image Official - trunk) - Already tried with Zabbix 5.2 (same error)

      Configs on Media of Zabbix

      The ticket is opened on Itop, but the response gives a parse error on Zabbix!

      In Actions, from the Event generated:

      Partial Success. Ticket opened on ITOP, but presents error and not do the ACK the event.

       

      Code used by the integration

       

      Attachments

        Activity

          People

            zabbix.dev Zabbix Development Team
            maska Eduardo
            Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

              Created:
              Updated: