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  1. ZABBIX BUGS AND ISSUES
  2. ZBX-19008

Official integration between Zabbix and Itop not working

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    Details

    • Type: Incident report
    • Status: Confirmed
    • Priority: Major
    • Resolution: Unresolved
    • Affects Version/s: 5.2.4
    • Fix Version/s: None
    • Component/s: Frontend (F)
    • Labels:
      None

      Description

      I have tried to do the integration (following de official documentation) between Zabbix and Itop, but they are showing the following error:

      181:20210210:172252.383 [ iTop Webhook ] ERROR: Incorrect iTop ticket ID given: {EVENT.TAGS.__zbx_itop_id}
      181:20210210:172357.106 [ iTop Webhook ] ERROR: Failed to parse response received from iTop.
      Request status code 200. Check debug log for more information.

      The official integration is: https://www.zabbix.com/br/integrations/itop
      The source code: https://git.zabbix.com/projects/ZBX/...tes/media/itop

      I'm using the following software:

      running on xammp on a Windows Server 2016
      iTop-2.7.3-664
      PHP 7.1.33 (tried 5.2.6 too)

      running on a Ubuntu Server
      Zabbix 5.4.0alpha2 (Docker Image Official - trunk) - Already tried with Zabbix 5.2 (same error)

      Configs on Media of Zabbix

      The ticket is opened on Itop, but the response gives a parse error on Zabbix!

      In Actions, from the Event generated:

      Partial Success. Ticket opened on ITOP, but presents error and not do the ACK the event.

       

      Code used by the integration

       

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            Assignee:
            zabbix.dev Zabbix Development Team
            Reporter:
            maska Eduardo
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              Dates

              Created:
              Updated: