trigger severities "not classified" and "information" ignored for sla calculation in it services

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      I have various IT services configured. At least one of them is not pulling the proper information from the trigger/events. I'll attach screenshots to show what I mean.

        1. events.png
          events.png
          139 kB
        2. it_services_config.png
          it_services_config.png
          122 kB
        3. r_sla_1.png
          r_sla_1.png
          43 kB
        4. r_sla_2.png
          r_sla_2.png
          20 kB
        5. r_sla_3.png
          r_sla_3.png
          13 kB
        6. r_sla_4.png
          r_sla_4.png
          11 kB

            Assignee:
            Unassigned
            Reporter:
            Jeremy M. Jones
            Votes:
            7 Vote for this issue
            Watchers:
            7 Start watching this issue

              Created:
              Updated:
              Resolved: