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  1. ZABBIX BUGS AND ISSUES
  2. ZBX-19805

ServiceNow Media type does not populate incident activities on problem creation

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    • Team INT
    • Sprint 79 (Aug 2021)
    • 0.25

    Description

      When using the official ServiceNow integration, the problem message template body does not populate the Activities section of the incident. On the other hand, problem resolution adds the Recovery message template information to Activities.

      It would be useful if the Problem message contents would get added to the Activities section, otherwise the body of the Problem message template serves no purpose.

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            abiba Andrew Biba
            ArtursL Arturs Lontons
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