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  1. ZABBIX BUGS AND ISSUES
  2. ZBX-21191

Jira webhook creates new ticket when problem in zabbix is updated with new severity

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Details

    • Problem report
    • Status: Closed
    • Minor
    • Resolution: Cannot Reproduce
    • 5.0.24
    • None
    • Templates (T)
    • Team INT
    • Sprint 89 (Jun 2022), Sprint 90 (Jul 2022), Sprint 91 (Aug 2022), Sprint 92 (Sep 2022), Sprint 93 (Oct 2022)
    • 0.1

    Description

      When updating the issue, the webhook correctly parses the situation when the comment was added, but when the problem gets updated severity, it creates a new Jira Key in Jira and does not update the old Jira Key already raised for the same problem.

      If there is a universal way to compare importance, then it would be great to add this functionality

      It would also be great to have a description of the main features of the webhook in the documentation - this will also simplify situations when the user needs to add or change functionality of built-in webhooks

      Regards, Elina

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            asebiskveradze Aleksandre Sebiskveradze
            elina.kuzyutkina Elina Kuzyutkina
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            Dates

              Created:
              Updated:
              Resolved: