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  1. ZABBIX BUGS AND ISSUES
  2. ZBX-21377

Zabbix + FreshService Integration issue

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Details

    • Problem report
    • Status: Closed
    • Trivial
    • Resolution: Commercial support required
    • None
    • None
    • None
    • None
    • Zabbix Server OS: CentOS
      Zabbix Version: 5.0.12
      ITSM tool: FreshService

    Description

      During integration testing of Zabbix and Freshservice ITSM tool, Getting message as "Media type test successful", But request is not going to my ITSM tool. Please see the logs and Please share if any correction is required:

       

      ----------------------------------------------------------------------------
      00:00:00.000 [Debug] webhook script value={"action_id":"

      {ACTION.ID}

      ","action_name":"{ACTION.NAME}","auth_key":"2lkIjo1NDc3LCJhcF9pZCI6MTAwMDAwMDAwNzM2LCJzX2lkIjozLCJ0cyI6MTYzODUxMTkwNS41MzMwNjN9.z5C82-HOrTcSEQpeKX1uJ3Rla9FX-HIh56o-oANtS4E","event_date":"{EVENT.DATE}","event_name":"{EVENT.NAME}","event_opdata":"{EVENT.OPDATA}","event_status":"{EVENT.STATUS}","event_time":"{EVENT.TIME}","hostname":"{HOST.NAME}","host_ip":"{HOST.IP}","item_key":"{ITEM.KEY}","item_name":"{ITEM.NAME}","Message":"{ALERT.MESSAGE}","severity":"{EVENT.SEVERITY}","Subject":"{ALERT.SUBJECT}","tags":"{EVENT.TAGS}","To":"{ALERT.SENDTO}","url":"https:\/\/https://lnkd.in/g5wvWi2M\/integrations\/1000009012127\/alerts"}

      00:00:00.170 [Debug] FS AMS Notification failed: {"fields":{"item_key":"

      {ITEM.KEY}

      ","host_ip":"{HOST.IP}","event_name":"{EVENT.NAME}","hostname":"{HOST.NAME}","event_opdata":"{EVENT.OPDATA}","severity":"{EVENT.SEVERITY}","item_name":"{ITEM.NAME}","event_status":"{EVENT.STATUS}","action_id":"{ACTION.ID}","action_name":"{ACTION.NAME}","event_date":"{EVENT.DATE}","event_time":"{EVENT.TIME}","tags":[]}}

      00:00:00.170 [Debug] FS AMS alert creation failed : Response code: 401

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            zabbix.support Zabbix Support Team
            ashish.s2 Ashish Saxena
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            Dates

              Created:
              Updated:
              Resolved: