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  1. ZABBIX BUGS AND ISSUES
  2. ZBX-23336

Incorrect behaviour ZBX_NOTSUPPORTED feature for items

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    • Sprint 103 (Aug 2023), Sprint 104 (Sep 2023)
    • 0.125

      In Zabbix 6.4 items can have ZBX_NOTSUPPORTED only in case of misconfiguration, like:
      1. Incorrect item key
      2. Missing log file
      3. Timeout related to slow item key execution on Zabbix agent side
      and etc.

      Now ZBX_UNSUPPORTED can be for network issues related to general communication with Zabbix agent:
      1. Connection refused
      2. Permission denied for Zabbix server / proxy

      Finally all passive Zabbix agent items can be unsupported, while Zabbix agent just is not available at all.

      Such behaviour can have the following problems:
      1. Incorrect actions for internal events
      2. Confusing with amount of unsupported items (internal item)
      3. Difficult to find real issues with such items

      Additionally if remote Zabbix agent does not allow Zabbix server IP address (different IP address in Server parameter) the current message does not show real reason: "Get value from agent failed during receive: timed out", while before Zabbix shows "Check access restrictions in Zabbix agent configuration" message.

            wiper Andris Zeila
            dotneft Alexey Pustovalov
            Team A
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              Created:
              Updated:
              Resolved: