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  1. ZABBIX BUGS AND ISSUES
  2. ZBX-25465

Action notification is not being sent if Problem update contains "convert to cause" action

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    • S24-W44/45
    • 1

      Steps to reproduce.
      Pre-conditions:
      1. Trigger action configured to notify other users about problem updates.
      2. Have second user (test-user), which is configured with Media type (for example email) and with permissions to tested hosts and problems.

      The case:

      1. Act with Admin user.
      2. Have two ongoing problems: 1st is Cause and 2nd is Symptom:
      3. Click update on Symptom problem.
      4. Enter message and change severity, submit form.
      5. Go to Reports-> Action log and observe that message for test-user about problem updating is sent - EXPECTED:
      6. Go to Problems and again update Symptom problem, but this time enter the message, change severity AND tick the"Convert to Cause" checkbox. Submit update form.
      7. Go to Reports-> Action log and observe that no any new notification is generated - NOT EXPECTED.

      Expected:
      Message should be sent to notify other users that problem was updated and ranking was changed among the other fields.

        1. image-2024-10-28-09-50-45-535.png
          25 kB
          Larisa Grigorjeva
        2. image-2024-10-28-09-58-04-064.png
          22 kB
          Larisa Grigorjeva
        3. screenshot-1.png
          22 kB
          Larisa Grigorjeva

            sboidenko Sergejs Boidenko
            lgrigorjeva Larisa Grigorjeva
            Team B
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              Created:
              Updated:
              Resolved: