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  1. ZABBIX BUGS AND ISSUES
  2. ZBX-26411

[Scheduled reports] report_manager returns an error ["line:1553] Something unexpected has just happened." when user media contains different mediatypes

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    • Icon: Problem report Problem report
    • Resolution: Unresolved
    • Icon: Trivial Trivial
    • None
    • 7.0.13rc1, 7.2.7rc1, 7.4.0rc1 (master)
    • Server (S)

      MOVED from ZBXNEXT-9805 subissue #41

      Precondition:

      Steps to reproduce:

      • Go to User settings=>Notifications
      • Add media for your user (by default super admin user) e.g.:

        Note: keep the same sequence!
      • Go to Reports=> Scheduled reports
      • Create new scheduled report for your user
      • Send test report
      • Check server logs

      Result: Only one generic SMTP was sent successfully. Error in server log =>

      93751:20250510:115632.648 === Backtrace: ===
       93751:20250510:115632.649 12: ./sbin/zabbix_server: report manager #1 [jobs created 0, processed 0, idle 5.007228 sec during 5.007587 sec](zbx_backtrace+0x54) [0x55c106ca445c]
       93751:20250510:115632.649 11: ./sbin/zabbix_server: report manager #1 [jobs created 0, processed 0, idle 5.007228 sec during 5.007587 sec](zbx_this_should_never_happen_backtrace+0x1d) [0x55c106ce3e56]
       93751:20250510:115632.649 10: ./sbin/zabbix_server: report manager #1 [jobs created 0, processed 0, idle 5.007228 sec during 5.007587 sec](+0x17df26) [0x55c106908f26]
       93751:20250510:115632.649 9: ./sbin/zabbix_server: report manager #1 [jobs created 0, processed 0, idle 5.007228 sec during 5.007587 sec](+0x17f2d7) [0x55c10690a2d7]
       93751:20250510:115632.649 8: ./sbin/zabbix_server: report manager #1 [jobs created 0, processed 0, idle 5.007228 sec during 5.007587 sec](report_manager_thread+0x398) [0x55c10690abc9]
       93751:20250510:115632.649 7: ./sbin/zabbix_server: report manager #1 [jobs created 0, processed 0, idle 5.007228 sec during 5.007587 sec](zbx_thread_start+0x3b) [0x55c106b7516d]
       93751:20250510:115632.649 6: ./sbin/zabbix_server: report manager #1 [jobs created 0, processed 0, idle 5.007228 sec during 5.007587 sec](+0xcb205) [0x55c106856205]
       93751:20250510:115632.649 5: ./sbin/zabbix_server: report manager #1 [jobs created 0, processed 0, idle 5.007228 sec during 5.007587 sec](MAIN_ZABBIX_ENTRY+0xd23) [0x55c10685773a]
       93751:20250510:115632.649 4: ./sbin/zabbix_server: report manager #1 [jobs created 0, processed 0, idle 5.007228 sec during 5.007587 sec](zbx_daemon_start+0x47a) [0x55c106ca3f8c]
       93751:20250510:115632.649 3: ./sbin/zabbix_server: report manager #1 [jobs created 0, processed 0, idle 5.007228 sec during 5.007587 sec](main+0x656) [0x55c106854654]
       93751:20250510:115632.649 2: /lib/x86_64-linux-gnu/libc.so.6(+0x29d90) [0x7f063fd01d90]
       93751:20250510:115632.649 1: /lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0x80) [0x7f063fd01e40]
       93751:20250510:115632.649 0: ./sbin/zabbix_server: report manager #1 [jobs created 0, processed 0, idle 5.007228 sec during 5.007587 sec](_start+0x25) [0x55c106851405]
      zabbix_server [93751]: ERROR [file and function: <report_manager.c,rm_writer_process_job>, revision:{ZABBIX_REVISION}, line:1552] Something unexpected has just happened.
      

      Expected: both generic SMTP should be sent successfully.

            zabbix.dev Zabbix Development Team
            kseve Kirils Seve
            Team C
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              Created:
              Updated: