Steps to reproduce:

1. Install and configure the GLPI media type as stated in the official documentation: https://www.zabbix.com/integrations/glpi
2. Create an Action that “sends message to user” where the user has the GLPI media type configured.

1. Wait for a problem to appear in Zabbix (or manually create a problem to trigger the action).

Result:

1. When the action is triggered, no ticket is created in GLPI.

1. Instead, a Problem object is created in GLPI.

Expected:

1. We should have a ticket created in GLPI, as it was the case in the early version of the media type / script.

GLPI is ITIL-oriented: Ticket (Incidents/Requests) and Problem are distinct ITIL objects. For many service desks, alerts from monitoring tools should open Tickets, not Problems.