Incorrect SLA calculation for parent services

XMLWordPrintable

    • Type: Incident report
    • Resolution: Fixed
    • Priority: Major
    • 2.0.6rc1, 2.1.0
    • Affects Version/s: 2.0.5rc1, 2.1.0
    • Component/s: Server (S)

      For example, we have IT services with the next struct:
      serviceid = 1 is parent for serviceids 2 and 3. Type of calculation for Serviceid = 1 is "Problem if at least one child is in PROBLEM". Serviceids 2 and 3 have different triggers.

      Sometimes when triggers from serviceids 2 and 3 are changed for 1-3 seconds and they are processed by different syncers, then service_alarm for serviced = 1 is missed.

            Assignee:
            Unassigned
            Reporter:
            Alexey Pustovalov
            Votes:
            0 Vote for this issue
            Watchers:
            1 Start watching this issue

              Created:
              Updated:
              Resolved: