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Type:
Incident report
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Resolution: Fixed
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Priority:
Major
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Affects Version/s: 2.2.2
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Component/s: Frontend (F)
I have an IT service tied to a single trigger with SLA calculation. We only had one outage for the year that lasted 35 min, and I can see that perfectly reflected on the problem time column for the daily and weekly SLA reports:


Now the monthly and yearly display wildly different problem times:


Can anyone explain to me such behavior?
Thank you,