-
Incident report
-
Resolution: Fixed
-
Major
-
2.2.2
I have an IT service tied to a single trigger with SLA calculation. We only had one outage for the year that lasted 35 min, and I can see that perfectly reflected on the problem time column for the daily and weekly SLA reports:
Now the monthly and yearly display wildly different problem times:
Can anyone explain to me such behavior?
Thank you,