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Type:
Incident report
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Resolution: Fixed
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Priority:
Trivial
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None
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Affects Version/s: 2.4.4
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Component/s: Documentation (D)
When reading documentation it's not clear do IT service times affect rows insertion to "service_alarm" table or only affect reports displaying only in frontend.
I've just checked - it's for displaying only.
27663:20150418:224446.687 In DBupdate_itservices() 27663:20150418:224446.687 In its_flush_updates() 27663:20150418:224446.687 In its_load_services_by_triggerids() 27663:20150418:224446.687 query [txnlev:1] [select serviceid,triggerid,status,algorithm from services where triggerid=13575] 27663:20150418:224446.687 In its_itservices_load_parents() 27663:20150418:224446.687 query [txnlev:1] [select s.serviceid,s.status,s.algorithm,sl.servicedownid from services s,services_links sl where s.serviceid=sl.serviceupid and sl.servicedownid=1] 27663:20150418:224446.687 End of its_itservices_load_parents() 27663:20150418:224446.687 In its_itservices_load_children() 27663:20150418:224446.687 End of its_itservices_load_children() 27663:20150418:224446.687 End of its_load_services_by_triggerids() 27663:20150418:224446.687 query [txnlev:1] [update services set status=5 where serviceid=1; ] 27663:20150418:224446.687 In DBget_nextid() tablename:'service_alarms' 27663:20150418:224446.688 query [txnlev:1] [select nextid from ids where table_name='service_alarms' and field_name='servicealarmid'] 27663:20150418:224446.688 query [txnlev:1] [update ids set nextid=nextid+1 where table_name='service_alarms' and field_name='servicealarmid'] 27663:20150418:224446.688 query [txnlev:1] [select nextid from ids where table_name='service_alarms' and field_name='servicealarmid'] 27663:20150418:224446.688 End of DBget_nextid():76 table:'service_alarms' recid:'servicealarmid' 27663:20150418:224446.688 query [txnlev:1] [insert into service_alarms (servicealarmid,serviceid,value,clock) values (76,1,5,1429386280); ] 27663:20150418:224446.688 End of its_flush_updates():SUCCEED 27663:20150418:224446.688 End of DBupdate_itservices():SUCCEED
For example for "Acceptable SLA (in %)" we use - "SLA percentage that is acceptable for this service. Used for reporting."
https://www.zabbix.com/documentation/2.4/manual/it_services#configuration
Note - "Used for reporting." which is a quite useful detail.
We could add the same short sentence to "New service time" description.
Or maybe use some more detailed and technical sentence like "Affects reports displaying only".