Currently event acknowledge has only two status, not-acknowledged and acknowledged. Escalations will be stopped and events will disappear from dashboard if events status become acknowledged status.

There's a case I want to mark events to "confirmed" status, not stop escalations and still visible on dashboard.

Also sometimes I make mistakes to add acknowledge message to incorrect events. This case I want to change back the events to not-acknowledged status.

For those case, some statuses for acknowledge is useful for that case, like ticket management system:

• not acknowledged
• confirmed
• In progress
• Fixed - stop escalations
• Closed - hide from dashboard