Currently event acknowledge has only two status, not-acknowledged and acknowledged. Escalations will be stopped and events will disappear from dashboard if events status become acknowledged status.
There's a case I want to mark events to "confirmed" status, not stop escalations and still visible on dashboard.
Also sometimes I make mistakes to add acknowledge message to incorrect events. This case I want to change back the events to not-acknowledged status.
For those case, some statuses for acknowledge is useful for that case, like ticket management system:
- not acknowledged
- In progress
- Fixed - stop escalations
- Closed - hide from dashboard