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  1. ZABBIX FEATURE REQUESTS
  2. ZBXNEXT-9915

Email media type - Update and Recovery in reply to the Problem

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    • Icon: Change Request Change Request
    • Resolution: Unresolved
    • Icon: Minor Minor
    • None
    • 7.2.5
    • Server (S)

      Just wondering, why the Email media type cannot work with the message ID like the Slack media does. I mean, for the Slack media, Zabbix keeps the message ID and then updates the message. But for the Email media type, Zabbix does not keep any ID, sending a new message every time, but using the `In-Reply-To` field filled with something like `In-Reply-To: <{EVENT.ID}.{something_else_long_but_unique_to_the_installation?}@zabbix.com>`. I think it might work with some email systems, but unfortunately, it does not work with Outlook, so the messages are scattered around, causing a mess. Probably it's because those messages are replies to a nonexistent message, and even the problem notification is marked as the reply. Let's think about changing that approach.

            wiper Andris Zeila
            iromanyshyn Ihor Romanyshyn
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              Created:
              Updated: