We are integrating to another system, and when a Host/item/trigger is deleted,an already open problem gets a new "Escalation canceled" event.

We need this event, in order to close the ticket in the integrated system.

However, none of the built in macros can be used for creating this logic, {EVENT.VALUE} and {EVENT.STATUS} remains unchanged as 1 / Open.

The only macro that changes is the message, where the message contains the string "NOTE: Escalation calceled: ...."

We do not like to create logic that relies on this message, as it could easily change in the future, breaking our logic.

We would like {EVENT.VALUE} and {EVENT.STATUS} to change to 3 / Cancelled for instance, or a new built in macro {EVENT.CANCELLED}.

Also, {EVENT.TIME} should be updated, when an Escalation Cancellation occurs.