[ZBX-20707] Windows agents report 'Unknown' availability status after 5.4 -> 6.0 upgrade Created: 2022 Mar 03  Updated: 2022 Mar 04  Resolved: 2022 Mar 04

Status: Closed
Project: ZABBIX BUGS AND ISSUES
Component/s: Server (S)
Affects Version/s: 6.0.1
Fix Version/s: None

Type: Problem report Priority: Trivial
Reporter: Nathan Slusher Assignee: Zabbix Support Team
Resolution: Won't fix Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: PNG File Host latest data.png     PNG File Monitoring_Hosts page.png    

 Description   

Steps to reproduce:

  1. We had Zabbix proxy and server 5.4.9 installed and working with some hosts monitored with Windows agents (also 5.4.9)
  2. We then upgraded the server and proxy to 6.0.1
  3. We imported the new template for "Windows by Zabbix agent active" with the "Delete missing" setting checked for all items

Result:
All Windows hosts monitored by the "Windows by Zabbix agent active" template are reporting an "Unknown" availability status which can be seen on the Monitoring -> Hosts page.

The odd thing is that the hosts are still reporting data correctly and the Zabbix Agent Ping item is reporting the hosts as up.

Expected:
I am expecting all of the Windows hosts that are correctly reporting data to show the Zabbix agent as "Available" in the interface.

See attached screenshots.

 

 Comments   
Comment by Nathan Slusher [ 2022 Mar 03 ]

It looks like the "Zabbix agent availability" item is not present in the new Windows template. Was this omitted by mistake?

Comment by Edgar Akhmetshin [ 2022 Mar 04 ]

Hello

Availability icon is only related to passive checks:
https://www.zabbix.com/documentation/6.0/en/manual/web_interface/frontend_sections/monitoring/hosts

Please be advised that this section of the tracker is for bug reports only. The case you have submitted can not be qualified as one, so please reach out to [email protected] for commercial support (https://zabbix.com/support) or consultancy services. Alternatively, you can also use our IRC channel or community forum (https://www.zabbix.com/forum) for assistance. With that said, we are closing this ticket. Thank you for understanding.

Regards,
Edgar

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