[ZBX-23460] Some command to the disk failed Created: 2023 Sep 23  Updated: 2023 Sep 25  Resolved: 2023 Sep 25

Status: Closed
Project: ZABBIX BUGS AND ISSUES
Component/s: Agent (G)
Affects Version/s: 6.4.6
Fix Version/s: None

Type: Problem report Priority: Trivial
Reporter: Martin Novak Assignee: dimir
Resolution: Won't fix Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified


 Description   

A few of the servers we have monitored throw the following error:
"Some command to the disk failed"

There are three servers which throw this error, two of them have some sort of a HW RAID card, the third one does not.

I have tried upgrading Zabbix server to the newest version (6.4.6 as of today) but it didn't help. The version of the Zabbix Agent2 doesn't seem to play a role either.

  • Server #1
    • Supermicro X11SPL-F
    • RAID card: b3:00.0 RAID bus controller: LSI Logic / Symbios Logic MegaRAID SAS-3 3108 [Invader] (rev 02), in IT mode (i.e. the disks are directly visible by the OS)
    • OS: Proxmox 6 (Debian 10)
    • Zabbix-Agent2, versioin 6.2.5
    • Full error message(s):
      SMART [bus/0 megaraid,5]: Some command to the disk failed
      SMART [bus/0 megaraid,4]: Some command to the disk failed
      
  • Server #2
    • DELL PowerEdge R240
    • RAID DELL PERC H330 card: 1:00.0 RAID bus controller: Broadcom / LSI MegaRAID SAS-3 3008 [Fury] (rev 02), in IT mode (i.e. the disks are directly visible by the OS)
    • OS: Proxmox 8 (Debian 12)
    • Zabbix-Agent2, versioin 6.4.4
    • Full error message:
      SMART [bus/0 megaraid,1]: Some command to the disk failed
      SMART [bus/0 megaraid,0]: Some command to the disk failed
      
  • Server #3
    • Supermicro X11SSM-F-B
    • No RAID card; the disk in question is an external HDD WD My Book 1144 (4 TB)
    • OS: Proxmox 7 (Debian 11)
    • Zabbix-Agent2, versioin 6.4.6
    • Full error message:
      SMART [sde sat]: Some command to the disk failed
      

Server templates for the hosts:

  • Proxmox by Zabbix agent active
  • SMART by Zabbix agent 2 active - servers - v2
  • Systemd by Zabbix agent 2 active
  • ZFS on Linux

Agent configuration is pretty barren, just server, hostname, TLS and the default includes.

Let me know if I can provide any more information.

Thank you



 Comments   
Comment by dimir [ 2023 Sep 25 ]

Sorry, but this is a bug tracking system to track bugs and change requests in Zabbix product. Here, in your description I do not see a clear indication of a possible bug in Zabbix product. If your issue is the configuration/setup problem, you might consider getting help from Zabbix community or our Zabbix commercial services.

As to additional information, see the description of the following template, I assume you are using this one:

https://git.zabbix.com/projects/ZBX/repos/zabbix/browse/templates/module/smart_agent2?at=release/6.0

Some SMART or other ATA command to the disk failed,or there was a checksum error in a SMART data structure.

I'm going to close this ticket, feel free to re-open if you disagree.

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