[ZBX-6466] Recovery messages use the wrong message template Created: 2013 Apr 05  Updated: 2017 May 30  Resolved: 2013 Jul 17

Status: Closed
Project: ZABBIX BUGS AND ISSUES
Component/s: Server (S)
Affects Version/s: 2.0.5
Fix Version/s: None

Type: Incident report Priority: Major
Reporter: Edward Harvey Assignee: Unassigned
Resolution: Won't fix Votes: 0
Labels: actions, message, recovery
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

Amazon Linux AMI release 2012.03

Attachments: JPEG File screenshot-1.jpg    
Issue Links:
Duplicate
duplicates ZBXNEXT-452 Recovery message should not be sent b... Closed

 Description   

ZBX-1527 was closed (won't fix) as a duplicate of ZBX-431, which was closed as fixed. But the issue is not fixed, or it has resurfaced. If you create an Action, and enable "Recovery Message" and change the Recovery Subject to anything different from the Default Subject, then the Recovery Subject is ignored. The Default Subject is used for both PROBLEM and OK / Recovery alerts. That's a bug.

 Comments   
Comment by Oleksii Zagorskyi [ 2013 Apr 06 ]

Do you have an condition "Trigger value=PROBLEM" specified ?

FYI ZBXNEXT-452, but I'm as its author still don't agree that it "fixed".

Comment by Edward Harvey [ 2013 Apr 07 ]

Why did somebody say this issue duplicates ZBXNEXT-452? This is not related.

Comment by Edward Harvey [ 2013 Apr 07 ]

Before reporting this issue here, I removed the trigger value=problem condition. When my trigger goes from PROBLEM to OK, yes I get email. That's not the problem.

The problem is: The "OK" email uses the wrong email template.

Please see attached screen shot.

Comment by Oleksii Zagorskyi [ 2013 Apr 07 ]

Edward, yeah, the ZBXNEXT-452 from a first look is not duplicate/similar, but actually it's the same.

Problem (IMO) is that zabbix frontend is not intuitively clear what is what regarding recovery message.

Recovery's message template will be used for OK events ONLY if you have "trigger value=problem" condition specified.

Is this obvious? -> No at all!
I'm agree with you.

That's why I still don't agree that the ZBXNEXT-452 has been actually "fixed".

Comment by Alexei Vladishev [ 2013 Jul 17 ]

I believe it can be closed. Feel free to reopen.

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