item system.hw.chassis[vendor] [m|ZBX_NOTSUPPORTED]

Hello,

We are trying to use item system.hw.chassis[vendor] to populate the vendor filed of the host inventory, it works on our virtual dev environment but not on the production servers.

sorry if this has been covered before but i have not found a working solution in older posts.

in our agent conf file we do have AllowRoot=1 and when running dmidecode we do get system informations.

Any suggestions?

Thank you!

# zabbix_agentd -f -t system.hw.chassis[vendor]
system.hw.chassis[vendor] [m|ZBX_NOTSUPPORTED] [Cannot obtain hardware information.]

#dmidecode -q 
...
Base Board Information
Manufacturer: HP
Product Name: ProLiant DL360 Gen9
Version: Not Specified
Serial Number: ...

Chassis Information
Manufacturer: HP
Type: Rack Mount Chassis
Lock: ...