Discovery rules failure to retrieve some items

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    • Type: Incident report
    • Resolution: Cannot Reproduce
    • Priority: Major
    • None
    • Affects Version/s: 3.4.3
    • Component/s: Server (S)
    • None
    • Environment:
      Ubuntu 16.04.3 LTS + postgresql 10

      Equipment: Datacom DM4008/DM4004
      Mibs: IF-MIB, Datacom MIB (attached)

      I use a LLD discovery rule to retrieve only up ports into host for monitoring (see rd_dmswitch_interfaces script).

      The Dmswitch mib contain diagnostic informations for transceivers that support this feature (RX/TX power, VCC, etc) at .1.3.6.1.4.1.3709.3.5.201.1.28. The equipment generate information ONLY for transceivers that support DD (digital diagnostic) and I think that is the start of issue.

      snmpwalk examples:

      /usr/bin/snmpwalk -v 2c -c public 172.22.200.1 IF-MIB::ifDescr
      
      IF-MIB::ifDescr.65 = STRING: Trunk Member port on Trunk ID 4
      IF-MIB::ifDescr.66 = STRING: Trunk Member port on Trunk ID 4
      IF-MIB::ifDescr.67 = STRING: Trunk Member port on Trunk ID 4
      IF-MIB::ifDescr.68 = STRING: Trunk Member port on Trunk ID 4
      ..... A LOT OF INFORMATION...
      IF-MIB::ifDescr.583 = STRING: Trunk Port ID 0007
      IF-MIB::ifDescr.585 = STRING: Trunk Port ID 0009
      IF-MIB::ifDescr.586 = STRING: Trunk Port ID 0010
      IF-MIB::ifDescr.587 = STRING: Trunk Port ID 0011
      IF-MIB::ifDescr.588 = STRING: Trunk Port ID 0012
      IF-MIB::ifDescr.589 = STRING: Trunk Port ID 0013
      IF-MIB::ifDescr.590 = STRING: Trunk Port ID 0014
      
      /usr/bin/snmpwalk -v 2c -c public 172.22.200.1 .1.3.6.1.4.1.3709.3.5.201.1.28.1.1.4
      DATACOM-SMI::datacomAccessDevicesMIBs.201.1.28.1.1.4.89 = STRING: "-0.9dBm"
      DATACOM-SMI::datacomAccessDevicesMIBs.201.1.28.1.1.4.90 = STRING: "-4.2dBm"
      DATACOM-SMI::datacomAccessDevicesMIBs.201.1.28.1.1.4.153 = STRING: "-3.3dBm"
      DATACOM-SMI::datacomAccessDevicesMIBs.201.1.28.1.1.4.154 = STRING: "-1.1dBm"
      DATACOM-SMI::datacomAccessDevicesMIBs.201.1.28.1.1.4.193 = STRING: "-3.0dBm"
      DATACOM-SMI::datacomAccessDevicesMIBs.201.1.28.1.1.4.194 = STRING: "-1.2dBm"
      DATACOM-SMI::datacomAccessDevicesMIBs.201.1.28.1.1.4.195 = STRING: "-3.9dBm"
      DATACOM-SMI::datacomAccessDevicesMIBs.201.1.28.1.1.4.196 = STRING: "-2.2dBm"
      DATACOM-SMI::datacomAccessDevicesMIBs.201.1.28.1.1.4.257 = STRING: "-2.0dBm"
      DATACOM-SMI::datacomAccessDevicesMIBs.201.1.28.1.1.4.258 = STRING: "-2.2dBm"
      DATACOM-SMI::datacomAccessDevicesMIBs.201.1.28.1.1.4.260 = STRING: "-1.1dBm"
      DATACOM-SMI::datacomAccessDevicesMIBs.201.1.28.1.1.4.321 = STRING: "-0.4dBm"
      DATACOM-SMI::datacomAccessDevicesMIBs.201.1.28.1.1.4.322 = STRING: "-1.5dBm"
      DATACOM-SMI::datacomAccessDevicesMIBs.201.1.28.1.1.4.323 = STRING: "-1.2dBm"
      DATACOM-SMI::datacomAccessDevicesMIBs.201.1.28.1.1.4.324 = STRING: "-1.0dBm"
      DATACOM-SMI::datacomAccessDevicesMIBs.201.1.28.1.1.4.386 = STRING: "-14.4dBm"
      DATACOM-SMI::datacomAccessDevicesMIBs.201.1.28.1.1.4.388 = STRING: "-2.8dBm"
      

      LLD rule works OK for all interfaces itens but all discovered items from Datacom mib (transceivers information) are gerenate as unsupported.

      As an example, I attach interface "89" information retrieved from discovery rule. All seen to be OK but zabbix don't retrieve the information. On snmpwalk I can retrieve information without any problem.

      20914:20171107:175638.971 item "DSWBRU01:ddTransceiversTxPower.["89"]" became not supported: No Such Instance currently exists at this OID

      Template atacched.

        1. DMswitch.mib
          156 kB
          EDUARDO SIERRA FERNANDES
        2. Screenshot_20171108_090142.png
          36 kB
          EDUARDO SIERRA FERNANDES
        3. Screenshot_20171108_090300.png
          35 kB
          EDUARDO SIERRA FERNANDES
        4. Screenshot_20171108_090604.png
          16 kB
          EDUARDO SIERRA FERNANDES
        5. datacom_reg.mib
          49 kB
          EDUARDO SIERRA FERNANDES
        6. datacom_smi.mib
          3 kB
          EDUARDO SIERRA FERNANDES
        7. zbx_export_templates (3).xml
          66 kB
          EDUARDO SIERRA FERNANDES
        8. Screenshot_20171108_125912.png
          111 kB
          EDUARDO SIERRA FERNANDES
        9. snmpwalk.txt
          12 kB
          EDUARDO SIERRA FERNANDES
        10. dm4000.xml
          68 kB
          EDUARDO SIERRA FERNANDES
        11. collected data.txt
          91 kB
          EDUARDO SIERRA FERNANDES
        12. DM4000 NEW.xml
          69 kB
          EDUARDO SIERRA FERNANDES
        13. Screenshot_20171113_144323.png
          139 kB
          EDUARDO SIERRA FERNANDES
        14. rd_dmswitch_transceivers
          1 kB
          EDUARDO SIERRA FERNANDES

            Assignee:
            Unassigned
            Reporter:
            EDUARDO SIERRA FERNANDES
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              Created:
              Updated:
              Resolved: