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  1. ZABBIX BUGS AND ISSUES
  2. ZBX-20971

Error when installing 'Zabbix Agent 2' version 6 on WIndows Servers

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Details

    • Problem report
    • Status: Confirmed
    • Trivial
    • Resolution: Unresolved
    • 6.0.2, 6.0.3
    • None
    • None
    • None

    Description

      Steps to reproduce:

      1. Offcial Zabbix Agent repository, download the amd64 MSI 'Zabbix Agent 2' package, version 6.0.1, 6.02, or 6.0.3
      2. Install the 'Zabbix Agent 2' on a new Windows Server or try to upgrade a current installation.

      Result:

      See screenshot...

      See installation log file:

      === Logging started: 4/28/2022  9:19:43 ===
      Action 9:19:43: INSTALL. 
      Action start 9:19:43: INSTALL.
      Action 9:19:43: FindRelatedProducts. Searching for related applications
      Action start 9:19:43: FindRelatedProducts.
      Action ended 9:19:43: FindRelatedProducts. Return value 1.
      Action 9:19:43: PrepareDlg. 
      Action start 9:19:43: PrepareDlg.
      Info 2898. For WixUI_Font_Normal textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
      Info 2898. For WixUI_Font_Bigger textstyle, the system created a 'Tahoma' font, in 0 character set, of 19 pixels height.
      Action 9:19:43: PrepareDlg. Dialog created
      Action ended 9:19:43: PrepareDlg. Return value 1.
      Action 9:19:43: SetUIListenPortInit. 
      Action start 9:19:43: SetUIListenPortInit.
      Action ended 9:19:43: SetUIListenPortInit. Return value 1.
      Action 9:19:43: SetUIServerActiveInit. 
      Action start 9:19:43: SetUIServerActiveInit.
      Action ended 9:19:43: SetUIServerActiveInit. Return value 1.
      Action 9:19:43: AppSearch. Searching for installed applications
      Action start 9:19:43: AppSearch.
      AppSearch: Property: INSTALLFOLDER, Signature: InstallFolder_reg
      AppSearch: Property: ENABLEPATH, Signature: EnablePath_reg
      AppSearch: Property: OLD_PROD_VER, Signature: OldProductVersion_reg
      Action ended 9:19:43: AppSearch. Return value 1.
      Action 9:19:43: caGetFwStatus. 
      Action start 9:19:43: caGetFwStatus.
      Action ended 9:19:44: caGetFwStatus. Return value 0.
      Action 9:19:44: caGetNonMsiStatus. 
      Action start 9:19:44: caGetNonMsiStatus.
      Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action caGetNonMsiStatus script error -2146828235, Microsoft VBScript runtime error: File not found Line 319, Column 2,  
      MSI (c) (54:9C) [09:19:45:729]: Product: Zabbix Agent 2 (64-bit) -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action caGetNonMsiStatus script error -2146828235, Microsoft VBScript runtime error: File not found Line 319, Column 2,  
      
      Action ended 9:19:45: caGetNonMsiStatus. Return value 3.
      Action 9:19:45: FatalError. 
      Action start 9:19:45: FatalError.
      Action 9:19:45: FatalError. Dialog created
      Action ended 9:19:47: FatalError. Return value 2.
      Action ended 9:19:47: INSTALL. Return value 3.
      Property(C): DiskPrompt = Zabbix Agent 2 Disk #1
      Property(C): UpgradeCode = {3B47322E-1899-47A6-BD5D-D06FA0AC0EDD}
      Property(C): WixUIRMOption = UseRM
      Property(C): ListenPortDef = 10050
      Property(C): ServerActiveDef = 127.0.0.1
      Property(C): ALLUSERS = 1
      Property(C): ARPNOREPAIR = yes
      Property(C): ProgramFiles64Folder = C:\Program Files\
      Property(C): SourceDir = C:\Users\USERNAME\Downloads\
      Property(C): NONMSISERVCMD = "c:\Program Files\Zabbix Agent 2\zabbix_agent2.exe" -c "c:\Program Files\Zabbix Agent 2\zabbix_agent2.conf" -f=false
      Property(C): ROOTDIR = C:\
      Property(C): INSTALLLEVEL = 200
      Property(C): ARPPRODUCTICON = zabbix_icon.ico
      Property(C): ARPCONTACT = https://www.zabbix.com
      Property(C): ARPHELPLINK = https://www.zabbix.com/documentation/6.0/manual/concepts/agent
      Property(C): ARPURLUPDATEINFO = https://www.zabbix.com/download_agents
      Property(C): ARPURLINFOABOUT = https://www.zabbix.com/community
      Property(C): FILE_PREFIX_VB = zabbix_agent2
      Property(C): PROG_NAME_VB = Zabbix Agent 2
      Property(C): Quote = "
      Property(C): MULTILINE_PROPS_VB = Include ;
      Property(C): MULTILINE_EXCLUD_VALUE_VB = .\zabbix_agent2.d\plugins.d\*.conf
      Property(C): VALIDATE_INCLUDE_VB = Include
      Property(C): Manufacturer = Zabbix SIA
      Property(C): ProductCode = {232618C8-B75E-40B0-B9B3-7BD2F0255B5D}
      Property(C): ProductLanguage = 1033
      Property(C): ProductName = Zabbix Agent 2 (64-bit)
      Property(C): ProductVersion = 6.0.3.2400
      Property(C): DefaultUIFont = WixUI_Font_Normal
      Property(C): WixUI_Mode = FeatureTree
      Property(C): ErrorDialog = ErrorDlg
      Property(C): SecureCustomProperties = ARPNOREPAIR;WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED
      Property(C): MsiHiddenProperties = TLSPSKVALUE
      Property(C): MsiLogFileLocation = C:\Users\USERNAME\Downloads\zabbix_install.log
      Property(C): PackageCode = {CE62EA36-51B3-484A-A636-4E1A65808452}
      Property(C): ProductState = -1
      Property(C): PackagecodeChanging = 1
      Property(C): CURRENTDIRECTORY = C:\Users\USERNAME\Downloads
      Property(C): CLIENTUILEVEL = 0
      Property(C): CLIENTPROCESSID = 25428
      Property(C): MsiSystemRebootPending = 1
      Property(C): VersionDatabase = 200
      Property(C): VersionMsi = 5.00
      Property(C): VersionNT = 603
      Property(C): VersionNT64 = 603
      Property(C): WindowsBuild = 9600
      Property(C): ServicePackLevel = 0
      Property(C): ServicePackLevelMinor = 0
      Property(C): MsiNTProductType = 3
      Property(C): MsiNTSuiteDataCenter = 1
      Property(C): WindowsFolder = C:\Windows\
      Property(C): WindowsVolume = C:\
      Property(C): System64Folder = C:\Windows\system32\
      Property(C): SystemFolder = C:\Windows\SysWOW64\
      Property(C): RemoteAdminTS = 1
      Property(C): TempFolder = C:\Users\USENAME\AppData\Local\Temp\
      Property(C): ProgramFilesFolder = C:\Program Files (x86)\
      Property(C): CommonFilesFolder = C:\Program Files (x86)\Common Files\
      Property(C): CommonFiles64Folder = C:\Program Files\Common Files\
      Property(C): AppDataFolder = C:\Users\USERNAME\AppData\Roaming\
      Property(C): FavoritesFolder = C:\Users\USERNAME\Favorites\
      Property(C): NetHoodFolder = C:\Users\USERNAME\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
      Property(C): PersonalFolder = C:\Users\USERNAME\Documents\
      Property(C): PrintHoodFolder = C:\Users\USERNAME\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
      Property(C): RecentFolder = C:\Users\USERNAME\AppData\Roaming\Microsoft\Windows\Recent\
      Property(C): SendToFolder = C:\Users\USERNAME\AppData\Roaming\Microsoft\Windows\SendTo\
      Property(C): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
      Property(C): CommonAppDataFolder = C:\ProgramData\
      Property(C): LocalAppDataFolder = C:\Users\USERNAME\AppData\Local\
      Property(C): MyPicturesFolder = C:\Users\USERNAME\Pictures\
      Property(C): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
      Property(C): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
      Property(C): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
      Property(C): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
      Property(C): DesktopFolder = C:\Users\Public\Desktop\
      Property(C): FontsFolder = C:\Windows\Fonts\
      Property(C): GPTSupport = 1
      Property(C): OLEAdvtSupport = 1
      Property(C): ShellAdvtSupport = 1
      Property(C): MsiAMD64 = 6
      Property(C): Msix64 = 6
      Property(C): Intel = 6
      Property(C): PhysicalMemory = 71552
      Property(C): VirtualMemory = 31955
      Property(C): AdminUser = 1
      Property(C): MsiTrueAdminUser = 1
      Property(C): LogonUser = USERNAME
      Property(C): UserSID = S-1-5-21-3898430244-2089194070-3444327091-1069114
      Property(C): UserLanguageID = 1033
      Property(C): ComputerName = COMPUTERNAME
      Property(C): SystemLanguageID = 1033
      Property(C): ScreenX = 1894
      Property(C): ScreenY = 919
      Property(C): CaptionHeight = 23
      Property(C): BorderTop = 1
      Property(C): BorderSide = 1
      Property(C): MsiTabletPC = 1
      Property(C): TextHeight = 16
      Property(C): TextInternalLeading = 3
      Property(C): ColorBits = 32
      Property(C): TTCSupport = 1
      Property(C): Time = 9:19:47
      Property(C): Date = 4/28/2022
      Property(C): MsiNetAssemblySupport = 4.8.3761.0
      Property(C): MsiWin32AssemblySupport = 6.3.17763.1
      Property(C): RedirectedDllSupport = 2
      Property(C): MsiRunningElevated = 1
      Property(C): Privileged = 1
      Property(C): USERNAME = USERNAME
      Property(C): COMPANYNAME = PROVIDER
      Property(C): DATABASE = C:\Users\USERNAME\Downloads\zabbix_agent2-6.0.3-windows-amd64-openssl.msi
      Property(C): OriginalDatabase = C:\Users\USERNAME\Downloads\zabbix_agent2-6.0.3-windows-amd64-openssl.msi
      Property(C): SOURCEDIR = C:\Users\USERNAME\Downloads\
      Property(C): VersionHandler = 5.00
      Property(C): UILevel = 5
      Property(C): ACTION = INSTALL
      Property(C): EXECUTEACTION = INSTALL
      Property(C): NONMSICONFNAME = c:\Program Files\Zabbix Agent 2\zabbix_agent2.conf
      Property(C): NONMSIPROGNAME = c:\Program Files\Zabbix Agent 2\zabbix_agent2.exe
      === Logging stopped: 4/28/2022  9:19:47 ===
      MSI (c) (54:44) [09:19:47:127]: Product: Zabbix Agent 2 (64-bit) -- Installation failed.
      
      MSI (c) (54:44) [09:19:47:127]: Windows Installer installed the product. Product Name: Zabbix Agent 2 (64-bit). Product Version: 6.0.3.2400. Product Language: 1033. Manufacturer: Zabbix SIA. Installation success or error status: 1603.
      

       
      Windows EventViewer:

      Expected:
      It is expected that the installation works successfully

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            MVekslers Michael Veksler
            emnavarro02 Emerson Navarro
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            Dates

              Created:
              Updated: