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  1. ZABBIX BUGS AND ISSUES
  2. ZBX-21122

Increasing number of orphaned problems(HouseKeeper does not clean them)

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    • Problem report
    • Status: Closed
    • Trivial
    • Resolution: Won't fix
    • None
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    • Server (S)
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    Description

      Hi!

      Help please in solving issue with orphaned problems. I dont want to clear them directly in the database because it's not very safe.

      When I requested the Zabbix API's oldest problems, I got problems which can not be seen in the Zabbix Problem Console (request_oldest_problems(API).png) and request_oldest_problems(Console).png)

      If attempt request in ZabbixAPI information about source ObjectID, then result be None too (request_source_obj.png)

      If attempt close problem by ZabbixAPI, result 'Application Error.
      Cannot close problem: trigger does not allow manual closing. (close_problem.png)
       
      I can't influence the problem because it is orphaned and HouseKeeper can not clean him.

      As a result, we see a constant increase in the number orphaned problems (orphaned_problems_count.png)

      According to my observations, 90% of such problems are problems from remote hosts, but the problems remain in the database for more than two months

      I hope for help

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            elina.kuzyutkina Elina Kuzyutkina
            zaur Zaur Azimov
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              Updated:
              Resolved: