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  1. ZABBIX BUGS AND ISSUES
  2. ZBX-22775

Unhandled exception c0000005 detected at 0x00007FF8489FA720. Crashing ...

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    • Icon: Problem report Problem report
    • Resolution: Unresolved
    • Icon: Major Major
    • None
    • 6.0.17, 6.4.2, 7.0.0alpha1
    • Agent (G)

      Steps to reproduce:

      1. Zabbix agent crashing time-to-time  without any changes
      2. In the log file I see next:
      • Version zabbix agent - 6.4.2.2400
      • OS MS Windows Server 2019 1809
        2884:20230507:173857.102 Unhandled exception 6d9 detected at 0x00007FF844FC49B9. Crashing ...
        2884:20230507:173857.105 ====== Fatal information: ======
        2884:20230507:173857.108 Program counter: 0x44fc49b9
        2884:20230507:173857.110 === Registers: ===
        2884:20230507:173857.113 r8      =     7ff8489efc27 =      140704346995751 =      140704346995751
        2884:20230507:173857.116 r9      =     9e55e2d271af =      174091714851247 =      174091714851247
        2884:20230507:173857.118 r10     =                3 =                    3 =                    3
        2884:20230507:173857.121 r11     =                0 =                    0 =                    0
        2884:20230507:173857.124 r12     =          64bbbb0 =            105626544 =            105626544
        2884:20230507:173857.126 r13     =                0 =                    0 =                    0
        2884:20230507:173857.129 r14     =                0 =                    0 =                    0
        2884:20230507:173857.132 r15     =              6d9 =                 1753 =                 1753
        2884:20230507:173857.134 rdi     =     7ff847b324c8 =      140704331539656 =      140704331539656
        2884:20230507:173857.137 rsi     =          31d3330 =             52245296 =             52245296
        2884:20230507:173857.139 rbp     =                0 =                    0 =                    0
        2884:20230507:173857.142 rbx     =              6d9 =                 1753 =                 1753
        2884:20230507:173857.144 rdx     =     7ff8484ade40 =      140704341483072 =      140704341483072
        2884:20230507:173857.147 rax     =        700000098 =          30064771224 =          30064771224
        2884:20230507:173857.149 rcx     =           4c26c8 =              4990664 =              4990664
        2884:20230507:173857.152 rsp     =          64bb770 =            105625456 =            105625456
        2884:20230507:173857.154 efl     =              202 =                  514 =                  514
        2884:20230507:173857.157 csgsfs  =         332b5300 =            858477312 =            858477312
        2884:20230507:173857.159 === Backtrace: ===
        2884:20230507:173857.224 25: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(RaiseException+0x69) [0x44fc49b9]
        2884:20230507:173857.227 24: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(RpcRaiseException+0x50) [0x48420fc0]
        2884:20230507:173857.229 23: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(RpcRaiseException+0x14) [0x48420f84]
        2884:20230507:173857.232 22: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(NdrClientCall3+0x1a7d) [0x484a73dd]
        2884:20230507:173857.235 21: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(NdrClientCall3+0xf1) [0x484a5a51]
        2884:20230507:173857.237 20: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(PerfRegSetValue+0x3f03) [0x47b22453]
        2884:20230507:173857.240 19: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(LsaSetForestTrustInformation2+0x89ac) [0x47af623c]
        2884:20230507:173857.242 18: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(InitiateShutdownW+0x687) [0x47ae8d67]
        2884:20230507:173857.245 17: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(InitiateShutdownW+0x551) [0x47ae8c31]
        2884:20230507:173857.247 16: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(SaferIdentifyLevel+0x397c) [0x47adf84c]
        2884:20230507:173857.250 15: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(PerfRegQueryValue+0x31) [0x47ae02a1]
        2884:20230507:173857.252 14: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(UnsubscribeFeatureUsageFlush+0xc06) [0x45020f76]
        2884:20230507:173857.255 13: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(RegQueryValueExW+0x108) [0x44fa7df8]
        2884:20230507:173857.257 12: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(PdhCollectQueryData+0x16c9) [0x401d6979]
        2884:20230507:173857.260 11: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(PdhAddCounterW+0x884) [0x401d3db4]
        2884:20230507:173857.263 10: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(PdhVerifySQLDBW+0xecdf) [0x402036af]
        2884:20230507:173857.265 9: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(PdhEnumObjectsHW+0x173) [0x402069d3]
        2884:20230507:173857.268 8: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(PdhEnumObjectsW+0x16a) [0x40206b9a]
        2884:20230507:173857.270 7: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x400ac9d5]
        2884:20230507:173857.272 6: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x4009295b]
        2884:20230507:173857.275 5: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x4009a9c3]
        2884:20230507:173857.277 4: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x400a630d]
        2884:20230507:173857.280 3: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x400a61bc]
        2884:20230507:173857.282 2: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x402216b4]
        2884:20230507:173857.284 1: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(BaseThreadInitThunk+0x14) [0x48907ab4]
        2884:20230507:173857.287 0: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(RtlUserThreadStart+0x21) [0x48a3a351]
        2884:20230507:173857.289 ================================

      Result:
      Attached the log file

        1. Event.png
          Event.png
          36 kB
        2. zabbix_agentd.log
          719 kB
        3. zabbix_agentd.log.old
          1.00 MB
        4. zabbix_agentd-1.log
          60 kB
        5. zabbix_agentd-2.log
          49 kB
        6. zabbix_Event_appCrash.evtx
          68 kB
        7. Zabbix-Log_26.07.2023.log
          15 kB

            zabbix.dev Zabbix Development Team
            amkashirin Антон Милайлович Каширин
            Votes:
            3 Vote for this issue
            Watchers:
            8 Start watching this issue

              Created:
              Updated: