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  1. ZABBIX BUGS AND ISSUES
  2. ZBX-21897

Zabbix Agent Crashes on Windows Server with Unhandled exception c0000005 detected at 0x0

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Details

    • Problem report
    • Status: Confirmed
    • Trivial
    • Resolution: Unresolved
    • 6.2.3, 6.2.4
    • None
    • Agent (G)
    • None

    Description

      Steps to reproduce:

      1. Install agent as service on Windows Server 2019 or sim.
      2. wait few moments until the "wmiApSrv" will be openend to query data

      Result:

      2304:20221031:155029.440 Zabbix Agent stopped. Zabbix 6.2.3 (revision 98ee88fc19d).
        5276:20221031:155034.336 Starting Zabbix Agent [REMOVED]. Zabbix 6.2.3 (revision 98ee88fc19d).
        5276:20221031:155034.337 **** Enabled features ****
        5276:20221031:155034.337 IPv6 support:          YES
        5276:20221031:155034.338 TLS support:           YES
        5276:20221031:155034.339 **************************
        5276:20221031:155034.339 using configuration file: c:\Program Files\Zabbix\zabbix_agentd.conf
        5276:20221031:155035.386 agent #0 started [main process]
        4500:20221031:155035.387 agent #1 started [collector]
         156:20221031:155035.390 agent #2 started [listener #1]
        5860:20221031:155035.391 agent #3 started [listener #2]
        4128:20221031:155035.391 agent #4 started [listener #3]
        4256:20221031:155035.392 agent #5 started [active checks #1]
        4256:20221031:160035.213 no active checks on server [*REMOVED*.cloud:10051]: host [*REMOVED*] not monitored
        5860:20221031:160309.289 Unhandled exception c0000005 detected at 0x0000000140094CC7. Crashing ...
        5860:20221031:160309.290 ====== Fatal information: ======
        5860:20221031:160309.291 Program counter: 0x40094cc7
        5860:20221031:160309.292 === Registers: ===
        5860:20221031:160309.292 r8      =                0 =                    0 =                    0
        5860:20221031:160309.293 r9      =                1 =                    1 =                    1
        5860:20221031:160309.294 r10     =                0 =                    0 =                    0
        5860:20221031:160309.295 r11     =              246 =                  582 =                  582
        5860:20221031:160309.295 r12     =             1000 =                 4096 =                 4096
        5860:20221031:160309.296 r13     =                0 =                    0 =                    0
        5860:20221031:160309.297 r14     =                0 =                    0 =                    0
        5860:20221031:160309.297 r15     =              4fc =                 1276 =                 1276
        5860:20221031:160309.298 rdi     =                0 =                    0 =                    0
        5860:20221031:160309.299 rsi     =          29cec30 =             43838512 =             43838512
        5860:20221031:160309.300 rbp     =                1 =                    1 =                    1
        5860:20221031:160309.300 rbx     =              690 =                 1680 =                 1680
        5860:20221031:160309.301 rdx     =          29ce0f0 =             43835632 =             43835632
        5860:20221031:160309.302 rax     =      1ddb0fd55c5 =        2051668792773 =        2051668792773
        5860:20221031:160309.303 rcx     =              690 =                 1680 =                 1680
        5860:20221031:160309.303 rsp     =          29cd9f0 =             43833840 =             43833840
        5860:20221031:160309.304 efl     =            10246 =                66118 =                66118
        5860:20221031:160309.304 csgsfs  =         332b5300 =            858477312 =            858477312
        5860:20221031:160309.304 === Backtrace: ===
        5860:20221031:160309.345 8: C:\Program Files\Zabbix\zabbix_agentd.exe() [0x40094cc7]
        5860:20221031:160309.346 7: C:\Program Files\Zabbix\zabbix_agentd.exe() [0x40094be8]
        5860:20221031:160309.347 6: C:\Program Files\Zabbix\zabbix_agentd.exe() [0x4009a663]
        5860:20221031:160309.347 5: C:\Program Files\Zabbix\zabbix_agentd.exe() [0x400a478f]
        5860:20221031:160309.348 4: C:\Program Files\Zabbix\zabbix_agentd.exe() [0x400a4632]
        5860:20221031:160309.348 3: C:\Program Files\Zabbix\zabbix_agentd.exe() [0x40085627]
        5860:20221031:160309.349 2: C:\Program Files\Zabbix\zabbix_agentd.exe() [0x4021ffc0]
        5860:20221031:160309.349 1: C:\Program Files\Zabbix\zabbix_agentd.exe(BaseThreadInitThunk+0x14) [0x47ad7974]
        5860:20221031:160309.350 0: C:\Program Files\Zabbix\zabbix_agentd.exe(RtlUserThreadStart+0x21) [0x480aa2f1]  
      5276:20221109:102635.079 Starting Zabbix Agent [*REMOVED*]. Zabbix 6.2.4 (revision 885eaefa6f7).   5276:20221109:102635.080 **** Enabled features ****   5276:20221109:102635.081 IPv6 support:          YES   5276:20221109:102635.081 TLS support:           YES   5276:20221109:102635.082 **************************   5276:20221109:102635.083 using configuration file: c:\Program Files\Zabbix\zabbix_agentd.conf   5276:20221109:102636.212 agent #0 started [main process]   3400:20221109:102636.213 agent #1 started [collector]   2504:20221109:102636.213 agent #2 started [listener #1]   1760:20221109:102636.214 agent #3 started [listener #2]   5596:20221109:102636.215 agent #4 started [listener #3]   2260:20221109:102636.215 agent #5 started [active checks #1]   2504:20221109:102709.434 Unhandled exception c0000005 detected at 0x0000000140094CC7. Crashing ...   2504:20221109:102709.435 ====== Fatal information: ======   2504:20221109:102709.436 Program counter: 0x40094cc7   2504:20221109:102709.436 === Registers: ===   2504:20221109:102709.437 r8      =                0 =                    0 =                    0   2504:20221109:102709.438 r9      =                1 =                    1 =                    1   2504:20221109:102709.438 r10     =                0 =                    0 =                    0   2504:20221109:102709.439 r11     =              246 =                  582 =                  582   2504:20221109:102709.439 r12     =             1000 =                 4096 =                 4096   2504:20221109:102709.440 r13     =                0 =                    0 =                    0   2504:20221109:102709.440 r14     =                0 =                    0 =                    0   2504:20221109:102709.441 r15     =              648 =                 1608 =                 1608   2504:20221109:102709.441 rdi     =                0 =                    0 =                    0   2504:20221109:102709.442 rsi     =          2b8ec30 =             45673520 =             45673520   2504:20221109:102709.442 rbp     =                1 =                    1 =                    1   2504:20221109:102709.443 rbx     =              664 =                 1636 =                 1636   2504:20221109:102709.443 rdx     =          2b8e0f0 =             45670640 =             45670640   2504:20221109:102709.444 rax     =     69af11ad3f6c =      116200636759916 =      116200636759916   2504:20221109:102709.444 rcx     =              664 =                 1636 =                 1636   2504:20221109:102709.445 rsp     =          2b8d9f0 =             45668848 =             45668848   2504:20221109:102709.445 efl     =            10246 =                66118 =                66118   2504:20221109:102709.446 csgsfs  =         332b5300 =            858477312 =            858477312   2504:20221109:102709.446 === Backtrace: ===   2504:20221109:102709.511 8: C:\Program Files\Zabbix\zabbix_agentd.exe() [0x40094cc7]   2504:20221109:102709.511 7: C:\Program Files\Zabbix\zabbix_agentd.exe() [0x40094be8]   2504:20221109:102709.512 6: C:\Program Files\Zabbix\zabbix_agentd.exe() [0x4009a643]   2504:20221109:102709.513 5: C:\Program Files\Zabbix\zabbix_agentd.exe() [0x400a47af]   2504:20221109:102709.514 4: C:\Program Files\Zabbix\zabbix_agentd.exe() [0x400a4652]   2504:20221109:102709.514 3: C:\Program Files\Zabbix\zabbix_agentd.exe() [0x40085627]   2504:20221109:102709.515 2: C:\Program Files\Zabbix\zabbix_agentd.exe() [0x4021ffe0]   2504:20221109:102709.515 1: C:\Program Files\Zabbix\zabbix_agentd.exe(BaseThreadInitThunk+0x14) [0x6bc7974]   2504:20221109:102709.516 0: C:\Program Files\Zabbix\zabbix_agentd.exe(RtlUserThreadStart+0x21) [0x752a371]
      

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            zabbix.dev Zabbix Development Team
            jerome.bose Jerome Bose
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              Updated: