Hi,
When problem and recovery event happen quickly, the recovery event doesn't have a value for

, which causes the action/webhook to fail.

1) the trigger raises a problem event
2) the action opens a Jira/JSM ticket via the mediatype/webhook
3) while the action is still executing (API call to Jira), a recovery event happens
4) the action fails because {EVENT.TAGS.<tag name>} value is not known.

Select *
from ZABBIXADM.EVENTS events, ZABBIXADM.ALERTS alerts
where ALERTS.EVENTID = EVENTS.EVENTID and mediatypeid = 6 and parameters like '%246903462%' --and parameters like '%recovery%'
order by alerts.clock desc