Currently the zammad media template will create new tickets for trigger-based events.

With this change, it would be possible to update an existing ticket.

 

```javascript

            // Update ticket for trigger-based events from actions.
            if (params.event_source == '0'
                && params.event_value == '1' && Number.isInteger(parseInt(Zammad.params.ticket_id)))

{                 params.event_value = '0';             }

```