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  1. ZABBIX BUGS AND ISSUES
  2. ZBX-5930

Incorrect SLA calculation

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    • Icon: Incident report Incident report
    • Resolution: Fixed
    • Icon: Major Major
    • None
    • 1.8.15
    • Server (S)
    • Virtuozzo's Virtual Private Server with Centos 6

      Issue with SLA calculating/displaying was found while viewing the IT Services.
      Look at sla_hn14_today.png Service "hn14 availiability".
      It is displaying full downtime which isn't calculated to root service (see configuration of services sla_hn14_config.png and sla_root_config.png)
      Root service is calculated when at least one of child Services has a problem.
      Moreover, there are not any long events which could affect SLA calculation in such a way (sla_hn14_events.png).
      We viewed SLA for hn14 in daily context (sla_hn14_daily_context.png) and found long downtime but we don't understand which trigger (events) it is based on.
      Could you please explain the problem and suggest a way how to solve it?

        1. sla_hn14_config.png
          55 kB
          Vyacheslav Grybuk
        2. sla_hn14_daily_context.png
          32 kB
          Vyacheslav Grybuk
        3. sla_hn14_events.png
          190 kB
          Vyacheslav Grybuk
        4. sla_hn14_today.png
          238 kB
          Vyacheslav Grybuk
        5. sla_root_config.png
          100 kB
          Vyacheslav Grybuk

            Unassigned Unassigned
            sarmatics Vyacheslav Grybuk
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              Created:
              Updated:
              Resolved: