[ZBX-16542] Issue with displaying acknowledged problem in Overview if such problem was already recently resolved Created: 2019 Aug 20  Updated: 2024 Apr 10  Resolved: 2019 Dec 09

Status: Closed
Project: ZABBIX BUGS AND ISSUES
Component/s: Frontend (F)
Affects Version/s: 4.0.12rc1, 4.2.6rc1, 4.4.0alpha2
Fix Version/s: 4.0.14rc1, 4.2.8rc1, 4.4.1rc1, 5.0.0alpha1, 5.0 (plan)

Type: Problem report Priority: Minor
Reporter: Sergejs Olonkins Assignee: Ivo Kurzemnieks
Resolution: Fixed Votes: 0
Labels: acknowledgement, overview, problems
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: GIF File Acknowledged_unacknowledged_problem.gif     GIF File Resolved_minimal_severity_problem.gif     GIF File Trigger_overview_severity_filtering.gif     GIF File data_overview_undefined_index.gif     PNG File image-2019-08-30-10-04-16-723.png    
Issue Links:
Sub-task
part of ZBX-10618 dependent trigger cells and rows can ... Closed
Team: Team B
Sprint: Sprint 56 (Sep 2019), Sprint 55 (Aug 2019), Sprint 57 (Oct 2019), Sprint 58 (Nov 2019)
Story Points: 1.5

 Description   

Problem description: If a problem, that is triggered right after being resolved, is acknowledged, then it is still displayed in Monitoring => Overview when "Show" is set to "Recent problems" and "Show unacknowledged only" flag is selected.

Steps to reproduce:

  1. Create a host with an item and a trigger.
  2. Set the trigger in status problem.
  3. Set the trigger in status OK.
  4. Set the trigger in status problem once again.
  5. Navigate to Monitoring => Problems and acknowledge the problem.
  6. Navigate to Monitoring => Overview, select Show = "Problems" - verify that the problem is present in the "Overview" view and that it has the acknowledge symbol (check mark).
  7. Switch "Show" to "Recent problems".
  8. Select the "Show unacknowledged only" option.

Result: The problem is returned in "Recent problems" without the "acknowledge" symbol, but still as a problem (color according to severity) even though it is acknowledged and the "Show unacknowledged only" flag is set. The problem will be there until the resolution event of its' previous occurrence is valid to be displayed under "Recent problems".

Expected: If the problem has been acknowledged it should be displayed with the acknowledge symbol (check mark), and should not be displayed at all if the "Show unacknowledged only" flag is set.

Example:



 Comments   
Comment by Ivo Kurzemnieks [ 2019 Aug 23 ]

RESOLVED in feature/ZBX-16542-4.0

Comment by Andrejs Verza [ 2019 Oct 16 ]

Fixed in:

Comment by Ivo Kurzemnieks [ 2019 Nov 12 ]

Updated documentation:

Generated at Wed May 08 14:49:54 EEST 2024 using Jira 9.12.4#9120004-sha1:625303b708afdb767e17cb2838290c41888e9ff0.